Business Interface & Customer Service
Computer Skills
Customer Complaints
Math
Charts & Graphs
100
Mr. Kemp
Who is the Web Designer?
100
Google, Bing, Yahoo
What are search engines?
100
The advantages the customer gains from using your product or service.
What are benefits?
100
27 divided by 9
What is 3?
100
Represents a step in the process
What is an arrow.
200
Helpfulness, Empathy, Attentiveness, Responsiveness
What is the HEAR Method?
200
Ipod, speakers, flashdrive, camera
What are peripherals?
200
Do you want steak?
What is a closed-ended question?
200
81
What is 9 X 9?
200
Indicates a question
What is a diamond?
300
Nod & Smile, make eye contact, face your customer, listen, use body language
What are steps for active listening?
300
Transferes data from the computer to a hard copy?
What is a printer?
300
Characteristics of a product or service
What are features?
300
5+5+9+1+7+3
What is 30?
300
The shape that starts and ends a flow chart
What is a circle?
400
Being polite to co-workers?
What is internal customer service?
400
A device used to type information onthe computer.
What is a keyboard?
400
To feel good or to solve a problem
Why customers buy?
400
____________________ ____________________
What are parallel lines?
400
This chart uses percentages to indicate amounts
What is a pie chart?
500
The degree od assistance and courtesy granted to those who patronize a business.
What is Customer Service?
500
CPU
What is the Central Processing Unit?
500
How did you like your steak?
What is an open-ended question?
500
144
What is 12 X 12?
500
This graph shows 2 different company's results
What is a comparison graph?
M
e
n
u