Communication
Important Facts
DOTs
Drug Screening
Things with multiple word answers
100
This form can be sent electronically, through fax, and even with the patient back to the employer. It indicates what time the patient checked in and out, the treating provider, the diagnosis, job modifications, and the MMR.
What is Activity Status Form
100
42 States
What is Amount of States that Concentra has medical centers reside
100
This test must be done at a minimum every 2 years for someone who falls under the DOT requirements.
What is DOT Physical
100
MRO stands for this
What is Medical Review Officer
100
Managing Objections
What is Listen, Acknowledge, Explore, Respond
200
This form can be sent electronically, through fax, and even with the patient back to the employer. It indicates what time the patient checked in and out and what employer service they received
What is Non Injury Status Form
200
Amarillo, TX
What is the location of the first Concentra location
200
50% and 10% represent this
What is 50% of your DOT drivers are selected annually for a Reg UDS random and 10% of your DOT drivers are selected annually for a BAT random.
200
Concentra's MRO
What is National Diagnostics Inc
200
Open the Call Model
What is Greet, Reference Dr/Medical Center, Indicate Industry/DM Benefit, Purpose of Call, Listen/Probe for Agreement
300
After each initial injury, this person contacts the designated employer contact to discuss the diagnosis and treatment plan to the designated employer contact
What is CMD
300
Dr. Tom Fogharty
Who is our Chief Medical Officer and a founder of Concentra
300
There are 6 reasons that the DOT specifies for doing a drug screen
What is Pre-Placement, Random, Reasonable Suspicion, Post Accident, Return to Duty, and Follow Up
300
Quest Diagnostics Inc
What is Concentra's Lab Partner
300
4 types of questioning
What is Account, Injury, Reporting, Non-Injury
400
If a patient does not show up for a scheduled recheck or physical therapy visit, this letter goes out to the designated employer contacted via email or fax at midnight after the missed the appointment
What is No Show Letter
400
1 out of every 7 work related injury
What is the # of work related injuries that Concentra treats out of the total that happen in the US each year.
400
.02 grams per 201 liters of air/breath represents the machines accuracy of this
What is BAT
400
A rapid uds tests this for many panels
What is 9 panel or 5 panel
400
3 Key Skills to guide the dialogue
What is Listening, Probing, Responding
500
This form mirrors the OSHA 300 Log which assists employers in managing recordable injuries. It can be created specific to an employer.
What is Occu 300
500
This exam is always recommended with an HPE
What is a Physical
500
These are the criteria for a driver to fall under the DOT requirements
What is Vehicle operated is 26,001 pounds or greater, hauling hazardous materials, or transporting 16 or more passengers
500
This is the type of drug screen where the patient's urine is sent to a lab other than Concentra's designated lab
What is Collection
500
The 4 Keys
What is Patient Engagement, Employer Engagement, Clear Communication, Quality Medical Outcomes
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