"Can you hear me now?"
Letters 1
Letters 2
Business and Communication 1
Business and Communication 2
100
Verbal communication fails because this is not taking place.
What is listening?
100
This type of word has a very clear meaning.
What is concrete?
100
A persuasive business letter has this many paragraphs?
What is four?
100
This group of people are very uncomfortable with social touching in or out of a business situation.
What are the Japanese
100
This culture does NOT require a very large "bubble of personal space" when speaking.
What are Latin Americans?
200
These two reasons are why memos differ from letters.
What is they are meant for internal use and are initialed?
200
This is an internal and less professional business correspondence.
What is a memo?
200
Buffers are often used in this type of business letter?
What is a bad news letter?
200
This is an internal and less professional business correspondence.
What is a memo?
200
You must always have this in mind when writing a business correspondence.
What is determine the purpose?
300
These verbal and nonverbal cues let the speaker know how he or she is doing.
What is feedback?
300
These are the four types of business correspondence.
What are letters, memos, telephone calls, and negotiation?
300
This is the person you should be focusing on during a business correspondence.
Who is the reader?
300
This is when you focus on the speaker which results in a better understanding of the material.
What is listening?
300
You must always do these three things when writing a business correspondence.
What is organizing, writing, and revising?
400
This is when you persuade someone to agree with your point of view.
What is negotiation?
400
This is what has virtually replaced the memo.
What is email?
400
This type of letter would be sent when you're offering a person a job.
What is a good news letter?
400
This is something that softens the blow of bad news yet to come.
What is a buffer?
400
It is most important to tell your reader what you ______ do for them and not what you ______ do for them.
What is can and cannot?
500
Three examples of an abstract word.
Answers vary.
500
This type of letter is the only kind that needs a "request action to close" at the end.
What is a persuasive letter?
500
This is the main reason we send persuasive letters.
What is convincing someone to purchase a product?
500
The rejection of a job offer would be this kind of letter.
What is bad news?
500
A good news letter would be sent for the these three reasons.
What is asking for information, ordering a product, presenting a claim, issuing an invitation, or sending good news.
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