Tools
MyCsp Matrix
Clarify
Telegence
Torch
100
Used to check 3rd party charges.
What is the CCC Tool?
100
Used to change the address or contact number on an account
What is *129984?
100
Shows what offers are in the customers area.
What is the NBA tab?
100
process to open window for changing a family plan or mobile share plan.
What is Agreement tab>Page options>Group level services?
100
the process and button you press to take the indicator for vm's off of the customers handset.
What is VM>Reset MWI?
200
Used to check coverage in a customers area.
What is GeoLink?
200
Used to help customers understand any dispute they have towards airtime or any other problems on their bill.
What is *131697?
200
Helps in troubleshooting any issues customer may have with their service.
What is the Technical Guide?
200
the process to check upgrade eligibility on any device on the account.
What is Profile Tab>Click eligibility under IMEI
200
The easiest process to see if Immediate call forwarding is active on the mobile device.
What is Voice>Immediate call forwarding?
300
Used to check upgrade eligibility and process upgrades.
What is System X?
300
Used to assist a customer in processing a lost/stolen request.
What is *130729?
300
Used to tell what was done during any interaction when customer has called in.
What is Account Notes?
300
the tab and section where you can find how many calls were used last month.
What is Financial Summary tab>Right side under last bill and air?
300
Process to send a Text to confirm to any customer.
What is Send Text>Pick Message>hit send message
400
Used to access the Mobile Share Recommender Tool.
What is the CSR Admin Tool?
400
Used to help a customer with putting a feature on their account we no longer offer.
What is *250531?
400
used to make sure all information is given only to people allowed to see it.
What is the Verification Screen?
400
process in which to delete parked information on an account.
What is Profile Tab>Page options>Parked information>delete parked info?
400
the process to unlock a device by IMEI number.
What is Device>Enter IMEI>Hit get unlock code?
500
Used to check status of orders for customers.
What is Ordertrack?
500
Used to help make sure you system generated notes are correct? (one and done)
What is *188936?
500
Gives a brief overview of the customers full account.
What is the Customer Snapshot?
500
process in which to change solicitation options for customers.
What is Financial Summary tab>Page options>solicitation allowed?
500
the process in which to reset a customers password on their initial voicemail login.
What is Voice>Reset VM Password?
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