Dashboard Toolbar
Customer Service
Policy Page
EvergreenHealth Intranet
Heathline Roles
100
Answers or drops the selected call.
What is Answer/Drop?
100
Computer, System, database.
What is words not to use?
100
It's happening on 12/17.
What is Debbie D.'s Birthday?
100
You can view your pay advice, compensation history, and benefits summary, etc.
What is My Evergreen Info?
100
This person can't register a caller for classes but can take a message.
What is a receptionist?
200
Put a selected call on hold and transfers it to a third party.
What is transfer?
200
Record, chart, info, message, file.
What is words better to use?
200
Last post 4/19/13.
What is Healthline Highlights?
200
You' ll use this applicaton to clock in and out of your shift.
What is LaborWorkx?
200
My son has a fever and runny nose, this call would be directed to this person.
What is a nurse?
300
Changes your state to Not Ready, indicating that you are not available to receive ACD calls.
What is Not Ready?
300
To be valued and appreciated. Courteous and respectful service. Be empathetic and responsive to their needs.
What do customers want?
300
Last updated 6/21/13.
What is Current Events & Alerts?
300
LMS (Learning Management System) is under this category.
What is Applications?
300
This person can register callers for Classes.
What is a HRR?
400
Puts a selected call on hold or takes it off hold.
What is Hold/Unhold?
400
Our callers. Other hosptial departments. Our outside contracts-physician clinics. Healthline staff.
Who are our customers?
400
Everyone 6 months of age and older should get their yearly flu vaccine, ideally by October.
What is the Tip of the Week?
400
Cafeteria Menu is located under this category.
What is Useful Links?
400
This person would help you with computer and or application issues.
What is a support specialist?
500
Changes your state to Ready, indicating that you are available to receive calls.
What is Ready?
500
Clarify for accuracy. Don't assume. Honor your commitments. Apologize if a mistake is made.
What is Customer Service Tips?
500
Policies, Precedures, and Standards is under this Category.
What is Useful Links?
500
There is a Community Advisory Educational Meeting on this date.
What is 12/25?
500
These people can handle Employee Absence calls.
What is a Nurse, Support Specialist, HRR, and Receptionist.
M
e
n
u