What is to obtain measurable feedback from our clients based on their expectations and our performance
100
When can you close a req?
What is as soon as you fill it
100
How many meeting should we have scheduled be COB Friday?
What is 10
100
What does the VOC stand for?
What is Voice of the Customer
200
Completed CPRs need to be uploaded where?
What is in the candidates profile within RWS
200
Name one of the best practices suggested for performing a successful CSS.
What is keep it informal; perform it over a meal; perform a CSS with multiple managers within the same company to obtain well rounded feedback
200
can a draft req have submittals?
What is no, if it has subs it needs to be qualified
200
what is the average number of times you need to see someone in order for you to get business?
What is 7
200
How are VOC questionaires sent out and whom are they sent to?
What is clients and contractors
300
Why do we perform CPRs?
What is to illicit feedback both positive and negative from our clients on our contractors performance so we can ensure the quality of our service meets the expectations of our clients; second Ans: to catch potential performance issues with our contractors before they become problems
300
How often should a CSS be performed over the course of a year?
What is small account 1/yr; mid account 2/yr; large account 4/yr
300
how do you classify a VMS req ?
What is as "qualified"
300
what do you need to do after every meeting/lunch?
What is document/complete your meeting, set tickle reminder
300
Where can you now find some of the VOC responses
What is Salesforce
400
What are the three things we need to do with the CPR once it has been completed with the client?
What is provide a copy to the client, upload it in the candidates profile in RWS, share it with the candidate real-time via phone call or in-person if possible
400
Once a CSS has been completed where should that information be uploaded?
What is within the ‘new client QBR form’ in the Accounts Form tab within the client profile of Salesforce
400
what should a recruiter do if a req is not in the system and they’re being asked to work on it during A-time?
What is not work on it
400
what should you try to get out of every meeting?
What is req, follow up meeting/lunch, ask if there is anyone else you can meet, any information having to do with the account, identification if it should be a top 20 or not
400
True or False - the West Region Leadership has decided that the VOC experience needs to be at the forefront of our 2014 initiatives.
What is TRUE
500
Name four of the seven Q&A topics covered in the CPR?
What is Professionalism/attendance, culture fit, performance, initiative, quality of work, areas of improvement/ strength; consideration for WDC
500
What is the first question of the CSS? Ans
What is “When describing resource talent what does a ‘Perfect Fit’ mean to you and your organization?”
500
if we have a req that only Aerotek is working on and it’s a gtw how do we mark that in salesforce?
What is exclusive, red zone, go to work (check boxes)
500
What is the % of people who do not follow up after the first client interaction?
What is 52%
500
How can you help with obtaining responses from our contractors and clients
What is talk about the VOC program with them and explain the WHY behind our initiative