Just say YES!
Alternative Options
Let me find out
What I can do...
Explanations
100
"YES, I can make you an appointment!"
What is "Can you make me an appointment?"
100
"Payment is due at the time of service, however since you don't get paid until tomorrow we have a few other options for you to pay your co-pay"
What is "I don't have the money for my co-pay because I don't get paid until tomorrow"
100
"I'm not sure who it was that called you from our office, LET ME FIND OUT.
What is "Someone just called from your office, but I don't know who"
100
"I am really busy, and it takes some time to get used to a new workflow, but WHAT I CAN DO is keep an open mind and a positive attitude !"
What is "We are going to try a new workflow"
100
"I am sorry, due to Oklahoma laws, we are unable to give you a prescription for a years worth of narcotics at one time"
What is "I want a years worth of narcotics today!"
200
"YES, I would be happy to help you!"
What is "Can you help me?"
200
"I'm sorry, Dr. Carson is not accepting new patients, however we have 6 other providers in our office that are"
What is "Is Dr. Carson accepting new patients?"
200
"I don't know how much longer it will be before they call you back, LET ME FIND OUT."
What is "How much longer until I go back?"
200
"Even though that scheduling mistake meant we had to call a patient and move their infusions appointments out, WHAT I CAN DO is be patient, kind and forgiving"
What is "This patient is scheduled too soon for their next infusion and now we need to call them to move their appointments"
200
"I know you are anxious to start your infusions, however if we don't check your benefits first you could end up having to pay thousands of dollars"
What is "I want to start my infusions now"
300
"YES, you can still be seen - even if you are a few minutes late"
What is "Can I still be seen today, even though I am a few minutes late?"
300
"I'm sorry, Tuesday is all booked up. We do have availability on Monday or Wednesday if you would like an appointment on of those days"
What is "Can I have an appointment on Tuesday?"
300
"I am sorry your pharmacy has attempted to send a refill request 12 times today. I am not sure what the status is of that, LET ME FIND OUT for you."
What is "My pharmacy sent you a refill request 12 times today and you haven't sent it back!"
300
"I understand that you showed up without an appointment and need to speak with me. I am with another patient at the moment, WHAT I CAN DO is get someone else that can speak with you now, or if you would like to wait, I can come back out shortly to speak with you."
What is "I showed up without an appointment, and I need to speak with a nurse!"
300
"I am sorry that you have been waiting so long. We only have one x-ray machine and there are a few people scheduled ahead of you. They will take you for your x-ray as soon as they can."
What is "I have been waiting forever for my x-ray!"
400
"YES, I will be happy to answer your question"
What is "Can you answer a question?"
400
"I'm sorry, we can not allow your 6 friends in the infusion suite, however since you were not aware you can sit out side the doors with them this time"
What is "Can my 6 friends come with me into the infusion suite?"
400
"I am not sure why you have a balance in addition to your co-pay today, let me see what I CAN FIND OUT."
What is "Why do I have a balance in addition to my co-pay?"
400
"Hey Buddy! I see you don't have a spill-proof cup for your drink, and you look very busy. WHAT I CAN DO if you like is get one out of the kitchen for you? Or you can use mine?"
What is "I am way too busy to put this drink in a spill proof cup!"
400
"I know you want to do your infusion today. If we do an infusion while you have an infection it could make you very very sick, and we don't want that"
What is "I have an infection but I want my infusion today"
500
"YES, I will be happy to show you how this copier works"
What is "Can you show me how this copier works?"
500
"Because you were so late today, you have missed your appointment time. We won't be able to see you right now, however we can reschedule you or I can speak with the provider to see if they are able to work you in."
What is "I am really late, can I still be seen?"
500
"I understand you did not know that we don't allow service animals in the clinic area, LET ME FIND OUT what we can do to accommodate you and your Service Ferret today."
What is "I didn't know I couldn't bring my Service Ferret into the clinic"
500
"I see that patient has a question about a prescription. I am right in the middle of something, however WHAT I CAN DO is find out the answer as soon as I have finished this task"
What is "The patient has a question about a prescription"
500
"I am sorry, I am not sure where the patient, Santa Claus, is. I can help you look once I have finished entering this chart. "
What is "Do you know where the patient, Santa Claus, is?"
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