Easy
Not So Easy
Kinda Hard
Quite Hard
Hard
100
How many points will they earn for every $1 spent on Amazon.com?
3 points (2 points per $1 spent on on gas stations, restaurants, drugstores and office supply stores, 1 point for every $1 spent on all other purchases)
100
How many Zappos.com card designs do we have?
1
100
What is the RPC for Zappos.com?
0348 (3 points for every $1 spent on eligible Zappos.com purchases 1 point for every $1 spent on all other eligible purchases)
100
Give 4 restrictions when in comes to earning points. You will not earn points on _____.
checks that access the account, cash advances, balance transfers, unauthorized charges or fees of any kind.
100
Who is the CEO of Zappos.com?
Tony Hsieh
200
Do points expire on their Amazon.com cards?
NO (no caps)
200
Give atleast 2 Benefits of a Zappos Visa Platinum
*Auto Rental Collision Damage Waiver (CDW) - Secondary / 31 Day / Domestic and International *Baggage Delay - $100 per day, up to 3 days *Extended Warranty - 1 Additional Year on Manufacturer's Warranty; Claim Limit of $10,000 (Max. $50,000 per account) *Purchase Protection - $500 per claim / 120 Days (Max. $50,000 per account) *Roadside - Dispatch Service *Travel Accident Insurance - Up to $250,000 Common Carrier and Up to $100,000 Door to Door
200
What are the 3 Amazon websites?
*Amazonfresh.com- allows customer to order groceries online for home delivery (select states only - seattle neighborhoods, LA and San Francisco) *AmazonLocal.com - offers local deals in cities where customers live and they earn 3pts/$1. *Amazonprime.com - free 2 day shipping on millions of items it membership fee of $79/yr.
200
What is the Speed Dial for Chase Travel Center?
SD#56. Others than redeeming the points for travel, they can also redeem points for cash back, statement credits, gift cards for restaurants, gas stations, hotel stays, and entertainment such as Regal Cinemas (Amazon)
200
How do you contact Zappos about an open order, return or the right color shoes to match your outfit?
Call Zappos at 1.800.ZAPPOS1 or use the Live Chat Help option online. Zappos is proud of its exceptional customer service — including free shipping, free returns, a 365 day return policy and 24/7 phone assistance.
300
What is Zappos.com?
Zappos.com is an online service oriented shoe store that also sells a few apparel items and accessories.
300
What are the 3 instances where you don't earn points at Zappos.com?
Same with other cards you won't earn points for BT, access checks and cash advances.
300
What are the different colors of card designs for Amazon?
Blue , Green , Black
300
Provide a brief description on how the shop with points on Amazon.com works.
The Shop with Points at Amazon.com feature allows Customers to purchase merchandise directly at the Point of Sale (POS) on Amazon.com, using their reward points or a Split Tender, (a combination of reward points and credit card) Customers that do not have enough points to pay for their order may pay the remaining balance using: *Amazon.com gift certificates *Amazon.com payments account *Chase credit card Specialists cannot process Shop with Points transactions for the Customer All purchases using Shop with Points can only be processed online by the Customer
300
Fill in the blanks: Amazon Vision: Our vision is to be the ___most customer centric company; to build a place where people can come to find and discover anything that they might want to buy ___.
earth's and online
400
How can the Customer redeem for Zappos gift cards?
Automatic $25 gift certificate emailed to Customer once they reach 2,500 points
400
When will the Customer receive a $25 statement credit for their Zappos.com card?
The statement credit is applied to the account 6 – 8 weeks after purchase with new Zappos.com card. This only applies to New/EMOB accounts.
400
What is RFID?
RFID (Radio Frequency Identification) The name blink is unique to Chase and describes the presence of the contactless functionality in cards and devices. blink shouldn’t be positioned as a separate brand, but rather an added feature applicable to Chase Credit card products.
400
What are the restrictions when using the shop with points at Amazon.com?
* Mobile Applications & "One Click" The Shop with Points option is only available at checkout and cannot be accessed when using mobile applications or “One-Click” an option which allows Customers to skip the checkout process * Redemptions Customers cannot redeem points for certain purchases, including digital goods, some gift certificates, kindle downloads, AmazonFresh and Subscribe & Save items * Account in Default Customers cannot use points to shop if their credit card account is in default (delinquent account status; past due/late payments, over limit, closed accounts, returned payments, etc.)
400
How can customer file complaints for online website?
There are several options for filing a complaint against an Internet Service Provider (ISP). There is no single agency that regulates ISPs; however, there are several agencies at the local and federal levels that handle questions and complaints. •Contact your local consumer protection office to file a complaint against an ISP or to report fraudulent activity. •Contact the Federal Communications Commission (FCC). Although the FCC does not regulate ISPs, you may file a complaint about billing, service and availability. File a complaint online or call 1-888-225-5322 or TTY at 1-888-835-5322.
500
What type of card Zappos.com rewards Visa is?
Co-brand (same with Amazon.com card)
500
How can the Customer use their Zappos.com e-gift certificate?
Find the gift certificate’s code in the Zappos Rewards Visa e-mail and enter this code at checkout on Zappos.com. Same with Amazon, if Customer choose to redeem for merchandise online at Amazon.com they use their points during check out.
500
Where is the Amazon headquarters located?
Seattle Washington.
500
What tool do you use to submit feedback, suggestions to improve the Customer experience?
Customer Experience Capture Tool - use this if you hear customer provide feedback about the service or any online difficulties they have encountered.
500
What is the latest update in GoTo?
Lates Bulletins: AU Disclosures: Updated Scripting (03/19/2014
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