Systems
Retention/Enrollments
Potpourri
RDI
States
100
When you are dropping an account that you find in SAP, this is the button you would click on.
What is Request Drop?
100
You would click on this to offer customer retention offers in SAP.
What is Create Swap?
100
When quoting a price, you must remember to say this after stating the price.
What is cents per kilowatt hour?
100
When calling in, this is the person you must speak to.
What is your supervisor?
100
This is one of the states that we cannot take a new enrollment in.
What is OH, DE, CT?
200
This will be where you submit tickets in order to communicate to another department in NRG.
What is Sharepoint?
200
You would click on this in EPNET to offer retention.
What is Promo Change Request?
200
When talking about our rate, this is what you should call them.
What is Supply Price?
200
While out on the floor, you should NEVER have this out.
What is a cell phone?
200
When speaking to a NJ customer, it is important to include this when quoting the supply price.
What is Tax?
300
When you drop an account from EPNET, you will use this system.
What is P2C?
300
This is the MOST important thing to remember about new enrollments.
What is reading the disclosures verbatim?
300
This is one of the utilities in New Jersey.
What is JCP&L, PSE&G, ACE, Rockland?
300
This is the day that you are permitted to wear shorts and flip flops.
What is none?
300
If a customer lives in NYC, this would be their utility.
What is ConEd?
400
You would check this system 2nd when searching for an NRG account.
What is EPNET?
400
When moving a customer from variable to fixed, you must remember to do this after reading the disclosures.
What is submit a Sharepoint Ticket?
400
When starting a call, you must verify the customer's name, address, phone number, and this.
What is Email Address?
400
You will use this system to track your time.
What is IEX?
400
You could receive calls from any of these states.
What is PA, MA, MD, NJ, DC, OH, DE, IL, CT, NY?
500
For accounts that have just enrolled and the customer wants to inquire about their service start date, you would use this system.
What is Admin?
500
After reading the disclosures for a PA customer, you must do this to complete the enrollment.
What is transfer to Third Party Verification?
500
These are the people who will score your calls.
What is Lindsay and Heather?
500
This is what you will need to log in to at the start of every shift in order to get paid.
What is Interaction Scripter?
500
What is the name of your direct supervisor?
What is Stephanie Allen?
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