Suspended and must go through 5-6 weeks of retraining.
If you are terminated from your job, what are the consequences?
100
Verbal and Non-Verbal
What are the two types of communication that were discussed in this class?
100
If your office is in suite 441, on what floor would you get off the elevator?
What is the 4th floor?
100
Notepad and pin.
What should you ALWAYS have with you, to ensure you are not forgetting any details?
100
Three Times
How many times should you let the phone ring before you pick it up?
200
Salutatorian
Who is the speaker at graduation who was voted the best overall worker, through all four years.
200
Bad Attitude
What is the #1 reason students are terminated from their jobs?
200
An internal phone number.
What is an extension?
200
Review your notes and make sure everything is completed accurately.
What is the last step you take before handing in or finishing a task at work?
200
Good Morning, thank you for calling (NAME OF COMPANY), this is ____. How can I help you
What is the professional way to answer the phone at work?
300
Three Times- October, December and April
How many times are you evaluated throughout the year?
300
Slouching, Resting your head on your desk or arm, rolling eyes, not smiling
What are examples of negative non-verbal communication?
300
Any person, company or other institution that owns at least one share in the company.
What is a shareholder?
300
Read the directions back to your supervisor to make sure you understand everything.
After your supervisor gives you directions, and you write them down, what is your next step?
300
Smile
What should you always do when speaking to a customer over the phone, in order to sound cheerful and pleasant?
400
Name 5 out of the 10 criteria that you are evaluated on, by your supervisor.
What is judgement, work efficiency, reliability, Willingness to learn, Adaptability, Initiative, Enthusiasm, Professionalism, Teamwork/Collaboration and Communication.
400
Tone of voice
How can you say the same exact thing, but convey two completely different messages?
400
Put the following titles in order from highest to lowest.
CEO
CIO
Executive Assistant
Board of Directors
Administrative Assistant
Department Manager
What is Board of Directors, CEO, CIO, Executive Assistant, Department Manager, Administrative Assistant?
400
What is more important when completing a task, speed or accuracy?
What is accuracy?
400
They are, most time, the first impression a potential customer will get about the company
Why is the receptionist position so important?
500
A Seasoned Responsible Worker, Intellectually Competent, Religious, Open to Growth, Loving, Committed to Justice
What are the "Grad at Grad" traits?
500
Mr. Tom Malone, Ms. Dawn Strickland, Mr. Greg Sucre
Who is the Principal, Assistant Principal and Director of Academic Support?
500
Mr. Derrick Lifesy, Ms. Teedra Savage
Who is the Dean of Students, and the school Receptionist?
500
7:45
What is the time morning assembly/advisory begins?