This software system answer the phone and routes caller to the correct staff person
What is AUTOMATIC CALL ROUTING
100
The appointment scheduling where the patient goes online to schedule their own
What is self scheduling
100
This type of schedule allows for weekend and/or evening appointments and is ideal for working families.
What is FLEXIBLE OFFICE HOURS
100
What is the longest you let a patient sit in the waiting room before OFFERING to reschedule?
What is 15 minutes
100
If your patient is always late, how can you best deal with this patient?
What is give them the last appointment of the day
200
Determining the severity of an illness and prioritizing appointments.
What is SCREENING or TRIAGE
200
This has replaced the paper appointment book and is the most common basic way of setting up an appointment.
What is COMPUTER SCHEDULING
200
Patients are seen in the order of arrival and is also referred to as Tidal Wave Scheduling
What is Open Office Hours
200
In regard to scheduling..something that develops or takes place (as you fill it in)
What is a MATRIX
200
Andrea is experiencing severe pain in her back and shoulder. When should we schedule her?
What is IMMEDIATELY
300
The term that means coming and going
What is intermittent
300
Name a major advantage of computer scheduling
What is MULTIPLE PEOPLE CAN ACCESS THEY SYSTEM AT ONCE. HARD COPIES CAN BE MADE. THE INFORMATION IS CONVENIENT.
300
The goal of this schedule is to create short term flexibility within each hour. Three patients show up at the same time.
What is WAVE SCHEDULING
300
What is the BEST way to organize appointments so it BEST supports the practice?
What is consider your doctor's preferences.
300
What is a common reason a patient might not show up for an appointment?
What is No money for the appt, they are in denial over an illness, your office usually runs behind anyhow, so they show up late
400
A necessary piece of a puzzle. Essential.
What is INTREGAL
400
What are the two most common methods of appointment scheduling AND what is the becoming more popular?
What is COMPUTER AND APPOINTMENT BOOK. Self Scheduling is becoming more popular.
400
A "not so nice" way of scheduling where TWO patients arrive at the same time and are both scheduled to see the doctor at 9am.
What is DOUBLE BOOKING
400
What is one major advantage of WAVE scheduling?
What is allows for flexibility to accommodate the unpredictable.
400
When would you need to schedule a patient having hip replacement therapy?
What is that week! Because hospital F/U must happen within a week.
500
The process often required by insurance carriers where the provider has to get permission to perform a procedure?
What is PREAUTHORIZATION
500
Name the FOUR Established Priorities for Appointment Scheduling (hint..the first is Patient Needs..)
What is Patient Needs, Physician Preference, Available Facilities, Duration of Office Visit
500
A scheduling style where you categorize things by procedure type (like pap exams or well baby check ups)
What is GROUPING
500
What is a tickler file for in appointments/scheduling?
What is help you remember to mail appointment reminders
500
If you are helping your physician prepare for an outside appointment (say they are visiting a patient at home), how will this doctor get his/her equipment to the appointment?