First Floor: Chex System Sign
Second Floor: Blue NCUA Sign
What is the all clear sign for the west entrance of the Gateway Branch?
100
This needs to be done every day.
When do you empty your shred bin?
100
Lock your terminal, never share passwords and use KeePass.
How do you ensure your computer is secure?
100
Call 911 and then call Gateway teller line at x7574 and ask the all clear question. Post employees at the top of both stairwells.
What do you if there is an altercation downstairs?
100
Either west corner of parking lot or lake SELCO.
Where do you report once you have exited the building?
200
First Floor: Charter Membership Sign
Second Floor: Blue NCUA Sign
What is the all clear sign for the east entrance of the Gateway Branch?
200
Go up to them ask them who they are here to see and escort them to their destination.
What do you do if someone you don't know asks you to grant them access to the building?
200
Member information, sensitive information and negotiable items.
What type of information needs to be secured?
200
Lean over railing that overlooks the Gateway branch or go downstairs.
What do you NOT do if there is a robbery or an altercation downstairs?
200
Call 911 and then get the attention of a coworker so plans can be made to evacuate if needed.
Who do you contact if there was a suspicious package on the premises?
300
Do not enter! Call the Gateway drive up teller 541-744-7574 and ask all clear question
What do you do if the all clear sign is not there?
300
In the cupboard, in the cubicle with copier, and in the front metal cabinet.
Where are the first aid kits located upstairs?
300
Lock them up!
How do you store negotiable items?
300
Stay in your work area with the door shut, call the Gateway teller line x7574 and ask the all clear question. Station one employee at the top of each stairway.
What is the first thing you would do if the blue light is flashing?
300
Purse, wallet, keys and emergency checklist.
What do you take when exiting the building because of an alarm?
400
Do you have a branch in Cottage Grove?
What is the security/all clear question?
400
Wait for instructions and stay at your work area - do not leave work.
What do we do in the event of a power outage?
400
Record call, follow questions in packet and get someone's attention by waving it like you just don't care.
What do you do if you receive an extortion call?
400
Blue strobes flash.
How would we know if there was a robbery downstairs?
400
Main hallway outside of Lending Administration door, main hallway outside the MBS door and the top of each stairwell.
Where are the fire alarm pulls located upstairs?
500
Report this behavior to your supervisor.
What should you do if you witness, suspect, or detect unethical or inappropriate behavior?
500
Notify a supervisor and follow evacuation procedures as directed by your supervisor.
What do you do if you smell gas or a burning odor?
500
None at this time.
How many panic alarms are located upstairs?
500
On the side of the storage cabinet by the printer and on the front of the metal cabinet.
Where are the emergency checklists?
500
Call the Springfield non-emergency police at 541-726-3714.
What should you do if you see someone suspicous outside of the building?