Misc
Inter-Web
I Guar-Own-Tee
What's in the Package?
What's the System?
100
What are the first four numbers every GBR/WNE account number will start with?
8773
100
What is the speed of Extreme 150?
150Mbps/20Mbps
100
We will treat your home with (BLANK) and (BLANK).
courtesy respect
100
What package(s) is the NFL Network in?
Digital Preferred and Sports and Entertainment
100
What system would you use to set up an install order?
CSG
200
How many months of bills can you view in CSG?
up to 6 months
200
What is the speed of Extreme 505?
505Mbps/100Mbps
200
We will give you a (BLANK 4 words) guarantee on our video, voice, internet or home security and control services.
30 day, money back
200
What package(s) is NESN, ESPN, ESPN2
Digital Starter
200
What system would you use to send a credit request to your supervisor?
EROne
300
How many months of bills can you view in Einstein?
up to 12 months
300
What modem is required for Blast!?
Docsis 3, D3
300
We will (BLANK) address any problem you experience.
quickly
300
What are the 5 A La Carte premium channels we offer?
HBO, Showtime, Cinemax, Starz, The Movie Channel
300
If a customer requests a supervisor, what system would you access to send the request?
EROne
400
How long before a time window ends can you send a Tech ETA EROne ticket?
30 minutes before the time window expires
400
What is the price of Internet Essentials?
$9.95/mo
400
We will continually offer the (BLANK) and (BLANK) video choices.
best most
400
What package(s) is Encore in?
Digital Preferred
400
What system(s) can you view bills, customer name, address, telephone number and equipment?
CSG and Einstein
500
How many points do we have as part of the Comcast Customer Guarantee?
7
500
True/False: A customer can have an Xfinity Gateway with Economy Internet
False
500
We are here for you (BLANK 4 words), (BLANK 2 words) a week to answer questions at your convenience.
24 hours a day, 7 days
500
What package(s) is ABC, NBC, CBS and Fox in?
Basic, Digital Economy and Digital Starter
500
What system(s) would you use to reverse a VOD purchases movie?
Einstein
M
e
n
u