Chapter 5
Chapter 6
Chapter 7
Chapter 10
Chapter 11
100
A technician is planning an operating system upgrade for a user system that is currently running Windows Vista. Because the BitLocker feature embedded in the Windows Vista OS is required, there is a request that this feature be available when the new operating system is installed. Which version or versions of Windows 7 would support this feature?
Windows 7 Ultimate
100
A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network?
Mesh
100
Which two procedures should be done before performing preventive maintenance on a laptop? (Choose two.)
Disconnect the AC adapter. Remove the battery.
100
Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification?
biometric devices
100
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
200
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
Invalid System Disk
200
A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)
Data is more secure in the event of hardware failures. Data resources and access are centrally controlled.
200
What laptop component converts DC power to AC so that the display can illuminate?
Inverter
200
What type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?
social engineering
200
What approach should a technician take when receiving a call from a stressed customer?
Try to establish a rapport with the customer.
300
A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?
Chkdsk
300
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
peer-to-peer
300
A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)
Enable Bluetooth in BIOS Setup Ensure that the laptop Bluetooth switch is enabled
300
What characterizes a DDoS attack?
Many hosts participate in a coordinated attack.
300
A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?
Confirm the issues and give detailed instructions to solve the problem.
400
The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
DHCP
400
What guideline should be followed when establishing a password security policy?
An expiration period should be established so that passwords frequently change.
400
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions.
500
A user updates a device driver and reboots the system. When the user successfully logs in after the reboot, the OS displays a blue screen and crashes. The user presses the F8 key on reboot and tries to log in using the Last Known Good Configuration but gets the same result. Why will the Last Known Good Configuration not work?
The Last Known Good Configuration is overwritten with the current one on successful login.
500
A computer can access devices on the same network but cannot access devices on other networks. What is the probable cause of this problem?
The computer has an invalid gateway address
500
A user wants to upgrade components in a laptop to improve performance. Which two components can be replaced by the user? (Choose two.)
Ram Battery
500
After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?
Set the file permissions to Read and Execute.
500
What two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.)
Let a customer finish talking before asking additional questions. If you have to put the customer on hold, ask the customer for permission.
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