IHI process improvement methodology originally developed by W. Edward Deming
What is PDCA (or PDSA)
100
This critical person/entity defines Value
Who is the patient/customer
100
You can manipulate a graph easily by changing the scale of these
What is axis'
100
If p is low, this must go!
What is the null hypothesis (aka Ho)
100
This statistical tool/calculation measures the relationship between two variables (and tells us storks bring babies)
What is correlation
200
Project tool named after a size of paper
What is an A3?
200
Acronym for the seven types of waste. AKA the highest paid person at M Health
Who/What is TIMWOOD
200
In order to use your data it needs to be in control, which is accomplished by this tool
What is standard work
200
This theorem allows those under 30 to hope for normality!
What is the central limit theorem
200
Of the two types of errors, this is the most concerning
What is alpha error
300
On the A3 document, it identifies what's being worked on, goal for improvement, and timeframe
What is the Aim Statement
300
It's OK to increase this type of activity
What is value added
300
This is the minimum number of data points needed to begin assessing if a change occurred.
What is 30
300
Something is out of control if it's more than this many standard deviations from the mean
What is 3 standard deviations
300
Other than the process, variation can come from this
What is the measurement system
400
"Goal" metric that can't be directly controlled
What is an Outcome metric
400
Visual tool used to reduce inventory waste by controlling re-ordering of any supply
What is Kanban card
400
When assessing data it's not enough to look at the mean as patients/customers also feel this.
What is Variation/Standard Deviation/Variance, etc
400
These designate the voice of the customer
What is spec or specification limits
400
If more than ______% of your variation is from the measurements system you should not proceed with your project. Instead, work on improving the measurement system!
What 30% (accept 20-40%)
500
Tool used to define the scope (start and stop points) on your project
What is an Process Flow/Map (SIPOC, VSM, etc).
500
Lean tool used to visually highlight waste occurring in a space by controlling all aspects of the space
What is 5S
500
Statistical Process Control shows which two types of variation?
What is common cause and special cause variation
500
These designate voice of the process on a control chart
What are control limits
500
Relative to your average/mean, the standard deviation should be __________