My SME
MIIM
Account Summary
Systems
Wild card
100
You go here for updates.
What is MySME?
100
The member reached the wrong department
What is misdirected call
100
From here you send an EFT form
What is fulfilment tab
100
ODM STANDS FOR
What is ONLINE DOCUMENT MANAGEMENT
100
you hit these key point on a hippa verfied call
What is professiona greeting, agents name, member full name, reason for call/offer assistance
200
You go here to find a contact..
What is wizard?
200
The caller is not a authorized rep.
What is create quick contact
200
this shows up once you send a fulfillment
What is success
200
The government send us information in this system
What is MARX
200
you need these credentials to access account summary
What is TOPS
300
There are 7 of me at the top of the MySMe page
what are tabs?
300
A snapshot of the member profile
What is 360 view
300
Here you view SPAP and LIS
What is summary tab
300
The member is checking on the status of a document sent
What is ODM
300
you use this job aid when members want to switch from a form of payment to another
What is premum payment options and issues index
400
I have more links attatched to me and may be more help then other job links
What is index job aids?
400
I was on hold way too long
What is grievances
400
The main tabs within account summary we use most
What is summary,billing, fulfillment
400
go here to reprint monthly bill
What is EDSS
400
after closing a account you use this to empty your worklist
What is refresh
500
I house the most popular search from all agents
What is hot links?
500
you use this system to file a complaint
What is Macro
500
you must do this before closing account summary
What is auto doc, write comments and save info to case
500
The member needs a custom letter of their account balance
What is GPS
500
this person is a night owl and has taught you well with enegry drinks in her system:-)
What is cassandra duncan
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