Nova
Everything Hardware
What to do?
Can I do that?
Products and Options
100
What is the NOVA DOCID for the article pertaining to Rogers Account Access Policy
What is POL162
100
This is used to help you explain the impacts of mid-cycle changes
What is The Prorata Calculator
100
This tool is used to refund a customer for charges such as "Facebook Games"
What is Third Party Content Manager
100
Your customer is set up on PAC. His payment declines. How many more times will V21 attempt to withdraw the payment?
What is 1 more retry
100
True or False. Fido Home Phone is compatible with most condo and building buzzer systems
What is True (but there are exceptions in buildings with older buzzer technology)
200
What are the 3 categories of Price Plans we offer?
What is Talk and Text, Smartpicks, Share Everything
200
What are 3 advantages to online billing?
What is Its Free Environmentally Friendly Saves invoices for up to 18 months on Fido.ca
200
Your Customer is still on a term but would like to change their plan from a Smart Plan to a Standard Plan. What fee will they be charged for making this change?
What is Downgrade Fee
200
How long is a Credit Evaluation Valid for?
What is 3 Days
200
True or False. Customers can purchase or activate a "Rocket Stick" with Fido?
What is False.
300
What is the name of the tool which can help you determine who to Transfer a call to?
What is TAT - Transfer Assistance Tool
300
What is Nova DOC ID for the page which tells you what Credit References we accept?
What is POL44 Credit Reference Policy
300
Which section of V21 shows you the services, the customer is subscribed to?
What is Additional Services
300
What is the legal age for customers in Quebec
What is 18 years old
300
True or False. When adding a Travel Pack, you must advise the customer of proration?
What is False. Travel Packs are not prorated
400
What is the Nova DOCID that tells you the procedure to change their Share Plan Type?
What is PRO2045
400
True or False. A detailed invoice will show the phone numbers that text messages were sent to?
What is False
400
how many lines does v21 load when pulling up billed calls in V21
What is 600 lines
400
What is Nova DOC ID for the page which tells you what Credit References we accept?
What is POL44 Credit Reference Policy
400
What will happen once a customer reaches $50 in domestic data overage?
What is When you reach the data overage cap, you will receive a text message notification and browser intercept, asking you to accept to continue using data. If you accept, you will be able to continue using data, charges will apply. If you do not accept, your data will remain on hold until your new billing cycle begins.
500
Where do we find the information on the zone and cost of making calls from Australia?
Roaming Tool - Zone 3
500
Your customer has just done a telephone number change. What billing impacts, will you advise them of?
What is The next bill will show partial credits for your original number from today until your current bill cycle close date. It will also show charges for your new number from today until next months bill cycle close date. Your minutes will also be prorated.
500
What is the First Step of the Needs Assessment Process?
What is Define High Level Needs
500
When would you process a Credit Evaluation? (3 situations)
What is TOR, Second Line Activation, Migrate from Prepaid
500
After you complete activating a second line for your customer in V21, What else must you complete?
What is Sales Activation Form
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