People
Procedures
Portal
Policies
Mad Gabs
100
My boss.
Who is Kylee Williams?
100
The point that you can hand-off a conference call.
What is one hour?
100
After a call is determined to be illegitimate, what form should be filled out?
What is a bug report?
100
The two approved ways of correcting while on a live call.
What is highlight incorrect word and type over, or highlight incorrect work, right-click and choose correct word from menu?
100
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What is "A blessing in disguise"
200
The head scheduler and ops person for our center.
Who is Mike Schwab?
200
The quickword for "loud background noises interfering with captioning".
What is "interbkd"?
200
This section of Portal includes information on formatting, call process, procedures, and other informational items.
What is Knowledge Zone?
200
Purpose of the batphone.
What is for emergencies that require you to speak with a TLS or Manager, or for family members to contact you for emergency purposes?
200
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What is "One in a million"
300
The VP of CaptionCall (this person recently visited our center).
Who is Jason Dunn?
300
These are the circumstances under which it's okay to ask a TLS for a hand-off.
What are emergencies or prior end-of-shift approval?
300
The name of the contest that appears monthly in Portal.
What is the "Monthly Portal Challenge"?
300
This would be the earliest you could clock in for your shift.
What is 5 minutes prior to the beginning of your shift?
300
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What is "A sight for sore eyes"
400
The head honcho over the training department
Who is Andre Odnoha?
400
Also known as a "Teamed Call".
What is a plug-in?
400
This Knowledge Zone heading contains information on various Dragon errors (including audio and locally cached profile errors).
What is Common Client Errors?
400
This is the procedure you'd follow if you arrived at work and realized you forgot your badge at home.
What is inform the call off line that you will be late and run home to get your badge?
400
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What is "over my dead body"
500
The CEO of CaptionCall.
Who is Pat Nola?
500
This is the procedure you'd follow when captioning a non-English call.
What is olangcall, wait 5, stndby, wait 5, olang, complete session and disposition as normal?
500
This is the heading in Knowledge Zone where you can find the phone number for Care24 Services.
What is Employee Assistance Plan (EAP)?
500
This is how often you would repeat "clhd" and "sln" on a silent hold call.
What is every 5 minutes?
500
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What is "False advertising"
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