Listening
Psychological Types
Influence / Openness
Leadership Essentials
Communication
100
Fill in the blanks: Managing is about leading by________ rather than ________.
Managing is about leading by ASKING rather than TELLING.
100
Name the 8 psychological types.
Extraversion, Introversion, Sensing, Intuition, Thinking, Feeling, Judging, and Perceiving.
100
Name the 3 Ego states regarding transactional analysis.
1. Parent Ego State 2. Adult Ego State 3. Child Ego State
100
What is the 70-20-10 balance of Learning?
70% Know How 20% Know Whom 10% Know What
100
What is Communication?
"Communication is the response you get." "Communication is the process of Influence."
200
What is the 70-20-10 balance for listening?
70% Listening, 20% Clarity, 10% Telling.
200
What are some of the characteristics associated with people who prefer Extraversion?
• Are attuned to external environment • Prefer to communicate by talking • Work out ideas by talking them through • Learn best through doing or discussing • Have broad interests • Are sociable and expressive • Readily take initiative in work and relationships
200
What is Transactional Analysis?
TRANSACTIONAL ANALYSIS gives us a simple and practical method for understanding human behavior. It also provides a useful tool for examining frustrations, confusions or ineffective communication. Based on the following premise: • People learn at an early age ways of feeling and behaving that tend to become habitual, regardless of their continued appropriateness. • Feelings, perceptions and thoughts cause behaviour. • Feelings, perceptions, thoughts and behaviour can be controlled. • You can help other people to modify their feelings, perceptions, thoughts and behaviour.
200
What are the modules of Leadership Essentials?
Effective Communication, Acting Decisively, Being Fair and Transparent, Valuing Expertise, Team Spirit, Result Orientation
200
What are some of the filters that come between external events and internal representation?
• Delete • Distort • Generalize • Time • Language • Memories • Values • Beliefs
300
What are the 3 levels of listening?
Level 1: Empathetic listening Level 2: Hearing words, but not really listening Level 3: Listening in spurts
300
Fill in the blank: People who prefer to Use ______ in decision making like to Look at the Logical consequences at a choice or action. They want to mentally remove themselves from the situation to examine the pros and cons objectively.
People who prefer to Use THINKING in decision making like to Look at the Logical consequences at a choice or action. They want to mentally remove themselves from the situation to examine the pros and cons objectively.
300
Explain the Influence / Openness Matrix.
This matrix measures one's ability to influence others when he is right or wrong, as well as one's willingness to be influenced by others when he is right or wrong.
300
Give us an example of Job Based Assignments (70% of learning).
New & Unfamiliar Situations, Creating Change and Building Relationships, Managing Turnarounds, Higher Responsibility, Negative Experience
300
What is the ladder of Inference?
We begin with real data and experience and then choose a set of selected data to pay attention to. We then affix a meaning to this data, develop assumptions and come to conclusions. Finally, we develop beliefs which form the basis of our actions, creating further real data and experiences.
400
What are the 6 negative listening patterns?
1. The faker 2. The interrupter 3. The intellectual or logical listener 4. The about-turner 5. The rebuttal maker 6. The advice giver
400
These people like to take in information by seeing the big picture, focusing on the relationships and connections between facts. They want to grasp patterns and are especially attuned to seeing new possibilities. What is their Psychological Type?
Intuition.
400
What is the key learning from Influence / Openness Matrix?
It shows how open one is to listening to others, willingness to accept information, assertiveness, the process of making decisions, etc.
400
Conscious competence is when you are aware of the skill you have. Is this true or false?
True.
400
Fill in the blanks: Often a short circuit develops in the cycle which leads to our _________ influencing our selected _______ and ________.
Often a short circuit develops in the cycle which leads to our BELIEFS influencing our selected DATA and EXPERIENCE.
500
What are the elements that are required for a mindset of true listening?
1. A respectful attitude toward the speaker even when the content of the speaker’s message is abrasive 2. An open mind willing to hear and seek understanding of the messages of the speaker 3. Placing the speaker as an equal and thus worthy of the listener’s attention
500
Describe the psychological type: Sensing.
People who prefer Sensing Like to take in information that is real and tangible-what is actually happening? They are observant about the specifics of what is going on around them and are especially attuned to practical realities.
500
What is the ring of success?
Assertiveness, Getting what you want, High Self Esteem, Feeling Confident
500
What is the purpose of Learning Transfer Sessions?
• help to align the participant’s action plans with their team and department goals • generate buy-in from the relevant stakeholders so that they become enablers to implementation • are scheduled approximately 30 days after each module where the participants and his/her peer group are invited to participate
500
Explain the Communication Model.
External Events take place. They pass through a filter before an Internal Representation is formed. Then behavior and external appearance are formed as a result of the internal representation.
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