Regulation
Safety & Security
Dual Control
Fraud
Surprise
100
This regulations requires us to keep track of the # of transactions for non-transaction accounts
What is Reg D
100
The all clear has not been set and Melanie or Jessica are inside you call and ask this question.
What is " Is it my time to bring Doughnuts"
100
This vault requires 2 combinations to have opened and cannot be left open and un attended.
What is cash vault
100
member has a charge on his account for a transaction in Germany, what form would we use to dispute this
What is Fraudulant Dispute form
100
Truth in savings act is called what
What is TISA
200
The Purpose of the regulation is to set limits on the amount of times a Financial Institution can place holds on checks deposited to a transaction account.
What is Reg CC
200
Where do we meet in case of a fire?
What is The Family Dollar Parking lot
200
This object should not be handled unless in dual control
What is cash
200
member withdrawals $200 at the ATM but it only gave her $100 but charged the account for the full $200, what Form do we use.
What is nonfraudulent dispute form
200
Do we execpt Foreign Checks? what is the process if so
What is Yes, The check goes on a freeze for 90 days, cannot be less than $200. Will be charged a fee from us and from the other institution
300
This regulation covers Point of Sale, ATM, Direct Deposits or withdrawals (ACH), Telephone Transfers (PAT), Internet Banking but NOT Checks or wires.
What is Reg E
300
Who is the Safety Security monitor
Who is Jessica
300
This Box requires 2 keys to open
What is key box
300
a member recieved a letter saying the won $5000 and has a check for that amount and very insistant of depositing the check, what would be the process to handle this.
Let the member know that it is a scam and that he will be charged a fee when the check is returned and will be placed on a hold that could be placed for up to 90 days
300
What is our Motto?
What is Member's are our priority
400
This Regulation requires notification when opening a new account, at time of request, at time of check hold, on deposit reciepts, and for ATM Deposits.
What is Reg CC
400
member comes in and pulls a gun and tells you to give him all your money, you are going to handle this by..
What is giving the member what he wants, dont fight back and sound the alarm when it is safe.
400
Jessica does these once a month on everyone's drawers that has to be done in dual control
What is monthly audits
400
a member brought in a copy of a check that cleared their account that they did not write, which form would we use to dispute this
What is affidavit of forgery
400
where is the safety and security binder located
above the black filing cabinet next to night drop
500
The regulation also prohibits overdraft fees on ATM and one-time debit card transactions unless the member has opted-in for the overdraft fee
What is Reg E
500
The 3 locations of the fire exstinguishers are.
What is next to teller line by safety deposit boxes, next to vault room door, community room
500
name 3 things that need to be done in dual control NOT including opening vaults.
What is night drop, coin machine, audits
500
Give an example of when a member could be dealing with a scammer
letter saying they won money, someone offered to pay for something they are selling and wants to wire the money over and live out of state, someone calls saying they belong to the CU and needs their information( like debit card, ssn, etc)
500
who is our BSA officer?
Who is Joyce Whitney-Silva CFO
M
e
n
u