What is the extension used to transfer members to the Legacy IVR?
Ext 1778
100
What does IHRSA stand for?
International Health, Racquet, and Sportsclub Association
200
How many team members are at ABC? About how many are remote?
820 team members, 400 remote (around 50%)
200
Are the following Strategies or Actions? Documenting the 740, Writing Emails
Actions
200
Name a position at ABC that as long as you love to travel, and you work in a state that ABC hires exempt employees in, you could be on the road 90% of the year:
OSIM - Travel Tech
200
If I want to see a member's On Account Billing payment history, where do I go from the member's front screen?
F9, then F5 if it is available.
200
Which ABC client has recently expanded to Australia?
Anytime Fitness
300
Who is ABC's VP over Software Development?
Daniel Pack
300
On the 4 Steps of Personal Success, is the Foundation step:
Meeting Expectations I Set for Myself, or Below Expectations I Set for Myself, or Exceeding Expectations.
Below Expectations I Set for Myself
300
Name at least 3 departments at ABC that have work from home positions...
Sales
Client Management
Learning, Training, Development
Accounting - Charge-backs Only
Customer Care
300
When looking at a member's account in the 740, what function key do you use to enter a Pending Maintenance for a member?
F21 / Shift F9
300
What vendor does ABC integrate with that runs our Gift Card program?
Valutec
400
ABC can claim all but which of the following as clients or past clients? Hair Salon, Skydiving Company, Paintball Company, Car Wash, Veterinary Office, Church
Skydiving Company
400
During the 'Dot Game," we referred to Call Miner and NPS as possible examples of what?
Lag and Lead indicators or Scoreboards or Feedback
400
Words are ____% of our communication. (23%, 49%, 7%,
65%)
7%
400
ABC's policy states that late or service fees older than how many days, should not be waived or refunded?
90 days
400
ABC Employees on this list have experience working with what franchise? Marnie Saylor, Steve Ayers, John Siracusa
Gold's Gym
500
What day of the month brings in the most collections?
The 17th, due to Planet Fitness!
500
What is the 5th Mandate of Success?
Operate From a Place of Excellence
500
What are 3 of 5 Vocal Quality characteristics?
Tone, Inflection, Pitch, Rate, Volume
500
A client wishes to see the money collected by day for member dues. What report would you send them to in the CRS?
Daily Billing Statement
500
What client provides a JUDGEMENT FREE zone to its members?