The points you incur when you failed to advise for your absence.
What is 3.5 points?
100
Case titling format
What is mm/dd problem description?
100
The full name of our HRBP.
Who is Crissy Samia?
100
The real name of Kit Yu.
Who is Kathleen?
100
The computation for AHT.
What is Talk time + Hold + ACW?
200
The total attendance points when Tupe had 1 infraction of tardiness with no advise.
What is 0.75 point?
200
The info the associate ask from the client for verification when doing password reset (new process).
What are DOB and last 4 of SSN?
200
The name of HR Senior Manager.
Who is Daisy Callanta?
200
Your TL's ADP email address.
What is mary.grace.torres@adp.com?
200
This is your target if you want to get 5 rating in Hold time %.
What is 3%?
300
The clearing period for Verbal Warning Corrective Action.
What is 2 months?
300
The number of audits a new hire associate has in one month.
What is 4?
300
Our Senior Director
Who is Dino Ouradnik?
300
Document needed when going back to work after LOA.
What is Fit to Work?
300
True or False: If you are tagged as "Sick" in IEX, your Adherence is 100% for the day.
What is False?
400
The lead time needed when you have to notify your TL for your absence.
What is at least 2 hours?
400
The steady state target score for Quality.
What is 85%?
400
Compensation and Benefits Manager
Who is Ella Salvador-Manago?
400
The monthly pay out schedules in ADP.
When is every 15th and 30th?
400
The score you'll get if you missed to ask for the password indicated in the Flash message.
What is 0%?
500
The total attendance points wherein you will be endorsed to HR for Admin Hearing.
What is 8 points?
500
It should be sent to ADP when the caller wants to copy a report template from a different user and the report owner is no longer connected with the company.