Requirement for tellers, important part of your job on the front line?
What are Sales and Referrals?
100
Drafts, Certified Cheques and Traveler Cheques
What are Bank Cheques?
100
Intentionally focusing on the person speaking
What is Active Listening?
100
CSR
What is a Customer Service Representative?
200
Date of birth encrypted in document
What is a security feature of an Ontario Drivers Licence?
200
Product-centered; Describes; Charateristics
What are Features?
200
Involves converting the proceeds of crime into another form and creating complex layers of financial transactions to disguise the audit trail and the source and ownership of funds
What is Layering?
200
Type of question used to check for understanding, short replies
What is a Closed Question?
200
CDIC
Who is the Canadian Deposit Insurance Corporation
300
Metallic portrait and building
What are Polymer Notes
300
I don't have time right now; or It is too expensive.
What is an Objection?
300
An investment that pools share/unit holders money to invest in various securities.
What are Mutual Funds?
300
Listening with concern, understand how client might feel
What is Empathy?
300
RRSP
What is a Registered Retirement Savings Plan?
400
Attempting to acquire sensitive information such as usernames, passwords, and credit card details
What is Phishing?
400
Addresses how a product or service satisfy customer needs?
What are Benefits?
400
Responsible for the country's monetary policy; setting interest rates and bank notes.
Who is The Bank of Canada?
400
Involves more than what someone is saying, requires interpreting body language and facial gestures and tone of voice.
What is Effective Communication?
400
FINTRAC
Who is the Financial Transactions and Reports Analysis Centre of Canada?
500
Identity farming and fictitious persons
What is Synthetic Identity Theft?
500
Reviewing account history and asking probing questions
What is Discovery and Qualifying?
500
"Bank Police"... Responsible for supervising all federal financial institutions
Who is The Office of the Superintendent of Financial Institutions (OSFI)?
500
Taking ownership and correcting an issue for an anger client