Front office admin/The dental team and pt,. relations
100
What does integrated dental practice software offer to the practice
tools to streamline management of front office and the back
100
Define verbal communication
the words you speak and the terminology that you use
100
How long does osha require employee records have to be kept
30 years
100
What are the characteristics of patient relations
job knowledge
phone etiquette
knowledge of privacy guidelines and their importance
a positive attitude
ability to listen
knowledge of the business and its practices
100
What is the role of the infection control coordinator
to prevent infectious disease from being spread or transmitted to anyone
200
Who enforces the State's dental practice act and issues licenses to the various dental professions
SBDE
200
Define portability
The ability to transfer insurance companies and still be covered for pre existing conditions
200
Define vocal communication
Tone, Volume, Pitch, and speed at which you speak
200
When we say thank you we make the patient feel
appreciated
200
what is the purpose of a morning huddle
provides the esteem with direction and focus for a productive day
300
What is it that is important for you to make so that you know what needs to be done
A to do list for the day
300
Define risk management
A planned and systematic process to reduce or eliminate the probability that losses will occur in a specific setting
300
What are interpersonal skills
communication, problem solving problems, listening ability's used to effectively interact with others
300
Name the three characteristics of patient relations
be courteous
verbal communication
accountability
300
how long does it take to form a first impressions
4 minutes
400
What type of clothing is inappropriate to wear to work in the dental office
jeans baggy cloths, sweats or other work out attire, shirts that show the midriff, clothing that reveals underclothing, clothing that is too tight.
400
What is a subpoena
a written order requiring the attendance of the person named on the subpoena, and a specific place and time
400
Name and define the four types of supervision
personal- dds works on the patient and authorizes auxiliary to perform supportive procedures
Indirect-the DDS is in the office while treatment is being done
General-the DDS authorizes the treatment but doesn't have to be present in the office
Direct-the DDS is in the office while the procedure is being done and examines the patient before dismissal
400
Which interaction is often the first interaction with the patient
the greeting
400
What do each abbreviation stand for
CDC
FDA
OSHA
HIPPA
centers for disease control
food and drug administration
occupational safety and health administration
health insurance portability and accountability act
500
Name five skills that will help one get along with others in the work place
Admitting when you are wrong
speak well of others
show interest
give credit where credit is due
keep personal problems to yourself
smile and introduce yourself to new people
don't gossip about others
confirm rumors before acting
500
Name the three types of educational programs that provide another way to help prevent loss
orientation of new employees
ce regarding dental risk topics
seminars and topics
500
What name five of the main symptoms of stress
headache, anxiety, HBP, trouble falling asleep, difficult concentrating, short temper,upset stomach,job dissatisfaction, low morale, hyperventilation, clenching and grinding of the teeth
500
Name four ways a first impression can be achieved
dress professionally
smile
pleasant attitude
handshake
voice tone
confidence
500
What are five topics that should found in the practice policy and procedure manual
job responsibilities
waste disposal
hazardous
practice policy
termination and leave policy
wages
emergency policy