SIC Codes
Inbound
Fraud or No Fraud
CC Card
Activations
100
Did you purchase gas at the pump?
What is 5542
100
What information do you use to verify the cardholder in Falcon if they did not enter the pin number?
What is Name on card and last 4 of SSN or Address
100
I ordered handcream online but never received it.
What is Not Fraud
100
What tab do you use for activations?
What is IVR activation tab
100
You have to force activate me in this system
What is CMII
200
Did you take money out of the ATM?
What is 6011
200
Are you able to repeat information back to the Cardholder?
What is NO!!!!!
200
I didn't purchase gas in California. I live in Iowa.
What is Fraud
200
On what tab will you complete the Stolen report in EPOC
What is Stolen
200
You will check here to see if you do manual activations
What is IVR activation tab
300
Did you go inside to pay for your gas?
What is 5541
300
Are we able to set the CH's PIN number when they activate the card?
What is No -- they must go thru the IVR or call their bank
300
I don't play games online. What is Minecraft?
What is Fraud
300
How many asteriks do you put around the words Confirmed Fraud?
What is 5 on each side
300
You must authenticate with this information
What is name as it appears on the card and last four of the SSN
400
A cash advance at the bank branch
What is 6010?
400
Are we able to block the card for any reason besides Lost/Stolen when working Protect?
What is No
400
I thought I canceled my Direct TV. Why are they still billing me?
What is Non Fraud
400
What do you put for the number stolen when doing a manual report in EPOC CC Card?
What is 0
400
You can find why I failed the IVR on this tab
What is Authentication tab
500
What is Asia going to name her baby?
What is Ava
500
The FI wants to know why they have not received any emails from us. Who would they call?
What is Client Services -- Card Services Phone List
500
The website said I only had to pay shipping. Now they are charging me $89.99
What is Non Fraud
500
Name 3 ways you can search for a FI in CC Card
What is BIN number, LOGO/FIID, FI name, state, city
500
You will activate the card on this tab
What is Detail Tab
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