Your "Go-to" guy, if you can't fix it, it's probably his problem.
Who is Navaar Johnson?
100
These are the main priority of the Helpdesk, and are what people with issues send in to us.
What are tickets?
100
This answer should never be used when talking to a customer.
What is No, I don't know, Calm down, etc.
100
The base component of any computer, where all the connections plug into.
What is the motherboard?
100
While not specific to Apple, this port gives you access to the memory cards in your phone, camera, etc.
What is SD or SDXC?
200
He's the second in command in the IT department, and our boss's boss.
Who is Justin Brown?
200
The address on a website located on the world wide web.
What is a URL?
200
The default response for answering the phone.
What is "Helpdesk this is _______ speaking. How can I help you?"
200
This component allows data items to be accessed (read or written) in almost the same amount of time irrespective of the physical location of data inside the memory
What is RAM.
200
A miniaturized version of the DisplayPort audio-visual digital interface.
What is Mini DP?
300
She manages inventory and asset identification.
Who is Maura?
300
Receiving information from another person's computer over a network and saving it on your own hard drive.
What is downloading?
300
The proper time to eat your food in the helpdesk.
What is at the beginning of your shift?
300
A data storage device used for storing and retrieving digital information using one or more rigid, rapidly rotating disks coated with magnetic material.
What is the hard drive?
300
Developed under the name Light Peak, is a hardware interface that allows the connection of external peripherals to a computer.
What is Thunderbolt?
400
They handle ASPEN and ASPEN related problems.
Who are Lynn Sherich and Bruce Turek?
400
The blinking line or shape on the screen that tells you where the next character goes.
What is the cursor?
400
The number of guests allowed in the Helpdesk during your shift.
What is zero?
400
An internal computer expansion card that facilitates economical input and output of audio signals to and from a computer under control of computer programs
What is the sound card?
400
A series of proprietary magnetically attached power connectors, originally introduced by Apple.
What is MagSafe?
500
The man with the plan, the head of technology in Bethlehem.
Who is Sal DeAngelo.
500
A software program that allows you to explore the World Wide Web.
What is Internet Explorer?
J.K. What is a browser?
500
A customer calls in with an IT related issue. You politely ask them to do this.
What is put in a ticket?
500
A programmable logic chip that renders images, animations and video for the computer's screen.
What is the graphics processing unit?
500
An interface standard for a serial bus for high-speed communications and isochronous real-time data transfer, known as IEEE 1394.