BACK OFFICE
100
CONTAINS LOTS OF INFORMATION ABOUT H&R BLOCK PROCEDURES AND PERFORMANCE GUIDELINES. IT IS READY AT ALL TIMES TO SERVE AS YOUR REFERENCE FOR ALL TAX SEASON
What is TAX OFFICE PROCEDURES (TOP)?
200
EQUIPMENT NEEDED TO SERVE CLIENTS.
What are COMPUTERS, MONITORS, PRINTERS, POS EQUIPMENT (CHECK READER, CREDIT CARD PIN PAD AND RECEIPT PRINTER) AND NETWORK COMPONENTS (INTERNET, MODEM, VPN ROUTER AND SWITCH - THE BOX IN THE BACKROOM WITH ALL THE WIRES)?
300
NO FLASHDRIVES, NO PERSONAL LAPTOPS, NO POSTED PASSWORDS OR ENCRYPTION CODES IN THE OFFICE, NO SOCIAL SECURITY NUMBERS IN EMAILS
What are SOME OF THE THINGS THAT HELP IS MAINTAIN SECURITY IN OUR OFFICES?
400
1-800-767-3346
What is THE NUMBER TO CALL TECH SUPPORT (TSO)?
500
THE PLACE TO ACCESS THE MOST CURRENT INFORMATION ON YOUR OFFICE RESULTS.
What is IMR - Intergrated Management Reporting - LOCATED AT: MBTO/PERFORMANCE/REPORS FOR OFFICE LEADERS/IMR LOGIN?
M
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