Basic Care Management Protocol
TJC Natl Patient Safety Goals
Error Prevention Tools
Communication
Take your Chances!
100
According to our Basic Care Management Protocol we implement high risk fall interventions for patients who are at high risk for falls. We attach a yellow Fall Risk wristband and provide __________ non-skid slippers.
Red
100
Name at least 2 patient identifiers
(multiple answers) name, dob, medical record number, cpi number, photo
100
What do the letters STAR stand for?
Stop Think Act Review
100
Which communication tool should be used to communicate issues or concerns prompting action? Before having the communication, gather information abut the problem and plan what you are going to say. Each letter stands for information that is important to communicate.
SBAR
100
If something doesn't seem right, it probably isn't. Having a questioning attitude helps ensure that we correctly perceive the conditions around us and that we correctly choose the right response for a situation. Validate and Verify! Fill in the blank on the name of this error prevention tool: Stop & ______________.
Resolve
200
Fill in the Blank: As part of our Universal Fall Prevention Interventions our Basic Care Management Protocol states to use a ______ ______ whenever a patient is being assisted with ambulation.
Gait Belt
200
True or False The patient's room number is one patient identifier.
False
200
What error prevention tool symbol is identified the most on our Top 10 Focus List and reduces your chances of making an error by more than 10 times?
STAR?
200
What does the S in SBAR stand for?
Situation - Who or what you're calling about and the immediate problem.
200
A high risk situation and a high risk behavior = safety event. You can't change the situation, but you can change your behaviors. Name a high risk situation that you are involved in every day.
(answers will vary)
300
True or False: Our Basic Care Management Protocol states that a staff member needs to stay with the patient for toileting needs, such as use of the urinal, commode, or bathroom, if the bed/chair/personal alarm is activated.
True
300
Name at least 2 opportunities to check two patient identifiers.
multiple answers: giving medications, treatments, meeting patient, specimen collection, time outs
300
What phrase in the ARCC tool prompts those involved to stop and listen...these words are sacred and prompt stopping... I have a __________.
I Have A Concern.
300
What does the R in SBAR stand for
Recommendation - your suggestion about the action that should be taken to solve the problem, or your request for guidance on what action to take.
300
State the name of your department and who your safety coach is.
answers will vary
400
Please name 3 high fall risk interventions (in addition to the universal fall prevention interventions)
yellow fall risk wristband, red slippers, fall precautions sign, remind the patient to call for help, provide education (fall prevention brochure), provide transport via cart, intentional rounds, bed exit alarm, stay with patient for toileting needs if their alarm is activated, use portable personal arms when necessary
400
One of the NPSGs is to get important test results to the right staff person on time. When lab calls and reports critical test results to a staff person, which error prevention tool should the staff member use to ensure they are hearing the correct information?
3 Way Read/Repeat Back.
400
Fill in the blank: Team Member Coaching: ENCOURAGE safe and productive behaviors! CORRECT unsafe and unproductive behaviors. Remember: What you permit, you ___________.
promote.
400
Which error prevention tool is used as part of a standardized structured hand-off process when transferring & sharing patient care or other work responsibilities. "I own it until I hand it off to an appropriate person".
The 5 P's
400
Fill in the blank: We are always looking for seemingly small errors and problems as indications something bigger is lurking around the corner. We want to anticipate things that can go wrong. We call this being preoccupied with _____________.
Failure
500
In regards to Fall Prevention, we assess our patient's risk for injury with the Fall ABC's. What do the letters ABCS stand for?
Age - Bones - Coagulation - Surgery
500
One NPSG involves prevention of infection. TJC goal states to use the hand cleaning guidelines from the CDC or the World health organizations. They include to set goals for improving hand cleaning. If you see a staff member not washing their hands, there is a great tool to address this. Which error prevention tool starts with asking a "light touch" question in hopes of alerting the staff member?
ARCC Check & Coach
500
Please give an example of how you or a team member has used the Check & Coach ARCC tool.
(answers will vary)
500
Name 3 P's of the 5 P's
Patient/Project, Plan, Purpose, Problems, Precautions
500
It can be a frightening experience when a patient or visitor exhibits aggressive behavior or behavioral challenges. What team was initiated to assist staff in these situations?
Behavioral Emergency Response Team (BERT)
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