11: Leadership
12:Individual Behavior
13:Motivation
14: Teamwork
15: Communication
100
the recurring pattern of behaviors exhibited by a leader
What is Leadership Style?
100
The process of creating explanations for events
What is attribution?
100
an unfulfilled physiological or psychological desire
What is need?
100
actively working together to accomplish common goals
What is teamwork?
100
occurs when the receiver fully understands the intended meaning of the message
What is effective communication?
200
The ability to get someone else to do something that you want done
What is power?
200
create desired perceptions in the eyes of others
What is impression management?
200
the highest level of need in Maslow’s hierarchy of needs
What is Self-actualization?
200
avoid responsibility by free-riding in groups
What is social loafing?
200
occurs when the costs of the communication is minimal
What is efficient communication?
300
The ability to influence the behavior of others because of a special knowledge and skill
What is expert power?
300
The extent to which one believes that what happens is within their control
What is Locus of control?
300
According to Herzberg, __________ influence job dissatisfaction
What is hygiene factors?
300
a group of employees who meet periodically to discuss ways of improving work quality
What is a quality circle?
300
message that earns trust, respect, and integrity in the eyes of the receivers
What is credible communication?
400
The two groups identified in the LMX (Leader Member Exchange) theory
What are in and out?
400
a description of someone uses power manipulatively
What is Machiavellianism?
400
the value a person assigns to work-related outcomes
What is Valence?
400
The team development stage in which total integration is achieved and members can handle complex tasks and any interpersonal conflicts
What is performing stage?
400
Anything that interferes with the quality of the communication process
What is noise?
500
A leader with little concern for task and people
What is Laissez-faire leader?
500
the discomfort that a person feels when attitude and behavior are inconsistent
What is Cognitive dissonance?
500
discourages a behavior by making an unpleasant consequence contingent on its occurrence
What is punishment?
500
conflict that involves disagreements over goals, resources, rewards, policies, procedures, and job assignments
What is substantive conflict?
500
Responding to feelings, Listening for feelings and Listening for message content
What is active listening?
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