Service Basics
Serving Customers
Serving Beverages
100
Describe the duties of a host and a busser.
Host greets the customers by smiling warmly and welcoming them. Busser help maintain an inviting table and keeps the service station stocked with supplies.
100
What are the three selling techniques a server can use to enhance sales?
.Hand Service Tray Service Service Trays & Stands
100
What are 2 guidelines to follow when using an ice maker ?
-Never Ice w/ a glass -Keep the floor around the ice machine dry to avoid slips and falls
200
how do servers function as the sales staff of a food service operation?
Serves must have good communication and interpersonal skills,help set the tone of the dining experience.They help customers make beverage and food decisions must know the ingredients and preparation method of all method and food on the menu.
200
What are three guidelines you should follow when using the service trays or trays stands?
*Pick up and and carry the heaviest part of the tray closest to your body. *Use your left shoulder to help balance the tray if necessary. *Carry the folded tray right while walking in the dining room.
200
- Turn off or unplug the coffee maker to remove grounds from the filter -Remove the water spray fixture and clean it
What are 3 guidelines when using a coffee maker
300
Give one example of how an employee could use time motion effectively.
being constantly aware of customers at all tables in a station allows the server to be more effective and efficient.
300
What are the types of checks used in food-service operations?
Hand-Calculated checks Computer-Calculated checks Handling Check Errors
300
What steps should you take to clean an espresso machine ?
Use an approved cleaner . Get rid of the recommended amount into the portafilter which has a ''blind screen'' , or a screen with no holes
400
How can you maintain your health?
A healthful lifestyle will help you meet the demands of a food service career.
400
What is Appetizers?
Are small portions of hot or cold food meant to stimulate the appetite.
400
About how long does infusing last?
2-4 Minutes
500
What are some other duties of a host?
What are some other duties of a host?One important responsibility of the host is to chart empty and filling tables.
500
What is Preset?
Items means to set them on the table before food is means to set them on the table before food is served.
500
A coarser grind takes longer Which Takes longer to grind? A coarser grind or a fine ground?
A coarser grind takes longer
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