CPI Crisis development model
Nonverbal communication
Paraverbal communication
Verbal Continuum
Units 4-6
100
What is the first student level of the crisis development model? can be seen as pencil tapping, pacing, fidgeting, head down, looking around.
What is Anxiety -a change in behavior
100
What is the definition of proxemics?
What is personal space
100
Please give an example of someone displaying an angry tone with the phrase: "George it's time to get out your homework"
Must accurately display angry tone in above sentence
100
This stage of the verbal continuum can have two components: information seeking or challenging. This stage of the verbal escalation continuum is the ____________ phase.
What is questioning
100
What is ONE key to limit setting according to our training?
examples must include ONE of the following: Simple/clear Reasonable Enforceable
200
What is the best staff approach to anxiety?
What is Supportive attitude -an empathic nonjudegemental approach
200
What are 2 things that affect personal space?
possible examples: Size Gender Age Culture Hygiene Approach
200
What is the definition of cadence?
What is the rate and rhythm of speech
200
In this phase of the verbal continuum students will not comply with directions and the staff approach is to set limits. What phase of the verbal escalation continuum is this?
What is the refusal phase
200
According to our workbooks, what is one STRATEGY to use when setting limits?
What is Interrupt and redirect When/then if/then
300
What stage can be categorized by "beginning to lose rationality" it often appears as refusal, yelling, or threatening behavior.
What is the defensive stage
300
Body language is also known as what?
What is Kinesics
300
Please give an example of when it would be an appropriate time to use an elevated volume when speaking with students?
examples may include: If there is a fire or immediate danger If students are physically fighting and you're trying to break it up student is about to walk into something dangerous
300
In this stage of the verbal escalation continuum students may start to yell at staff or other students. This is the release phase. Please list at least one strategy staff can implement.
What is remove the audience or the person (by asking them to leave) or allow for venting.
300
What is component of empathic listening according to our lecture?
What is: being nonjudgemental undivided attention listen carefully (focus on feelings and facts) allow silence for reflection restate and paraphrase.
400
When students start to present a risk to self or others, this is considered what type of behavior?
What is Risk behavior. This is when physical intervention will need to occur to keep the student and others safe.
400
What is Haptics?
What is communication through touch.
400
How can cadence increase a student's anxiety
talking quickly can increase a students anxiety by making it difficult for them to understand the directions, not feel understood, or perceive the speaker as being anxious and not in control.
400
In this phase of the verbal escalation continuum known as intimidation, students start to threaten staff. What are some strategies staff could use in this scenario.
What is take all threats seriously, seek assistance, documentation and try to steer the conversation in another direction. DO NOT engage in a conversation with students about threatening behavior.
400
Why is it important to rationally detach during a crisis situation?
If we take a student's behavior as a personal attack it will hinder our ability to manage our own behavior and attitude. We may over-react or interact with the student in a negative way that does not help to de-escalate the students behavior
500
In this stage of the crisis model students have a decrease in physical and emotional energy, examples of this may include: crying, sleeping, they can begin to comply with directions.
What is Tension Reduction
500
Please list 2/3 reasons for using the CPI supportive stance?
Must have at least 2: Respect Non-threatening Maintains safety
500
Why is it important to be aware of your paraverbal communication?
examples may include: the WAY in which we speak is often more important that the words we say. Our tone, volume and cadence influence the message being said more so than the actual words
500
In this phase of the verbal escalation continuum, therapeutic rapport is reestablished and students have a decrease in physical or emotional energy.
What is Tension reduction
500
Name ONE unproductive response to fear and anxiety and ONE productive response according to our lecture.
unproductive: freeze, over-react, respond inappropriately productive: Increased speed & strength, increased sensory acuity, decreased reaction time,
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