V21
Essentials
ICM
Plans
Miscellaneous
100
DOUBLE JEOPARDY!!! Which tab in V21 can you find the customer's price plan and wireless essentials?
What is Subscriber Service tab (3rd tab in v21)
100
What are the 3 requirements for LTE?
What is LTE Sim, LTE phone, and LTE Internet plan
100
In order for your notes to be saved, what is the minimum amount of topics you need? (note: this is not referring to the amount of reason 1, reason 2 is)
What is at least 1
100
DOUBLE JEOPARDY!!! Do Bring Your Own Device have a device subsidy?
What is no
100
In ICM where do you go to locate other retail stores?
What is the launch pad --> rogers.com
200
Can you launch V21 from the launch pad in ICM?
What is no, you can launch V21 from pressing main screen
200
Fill in the blank. If this is the first time your customer added a value pack, they will receive the package for ____ for _____ month
What is free and one
200
Brad Pitt just called you and he is not a Rogers customer. What is the first thing you need to do?
What is create a contact if you cannot find him in the system
200
Angelina Jolie would like to activate 5 lines for her kids. They all need Canada wide calling. What plan would you recommend her? (note: data is not important)
What is any Share Everything Plan with Canada wide calling
200
What device would you recommend a customer who only wants to use their device to make phone calls and messaging but not internet?
What is voice & text phone (classic phone)
300
In V21, can you change the customer's billing address to a foreign address?
What is yes
300
What app lets you track your usage (such as data, voice, or text)?
What is MyRogers app
300
This is not an ICM question, what page in Nova shows you which authorized contact can perform what task?
What is Account Access Policy POL162
300
Which of the following features are NOT included in our share everything plan: 1) Unlimited U.S. Calling 2) Unlimited call forwarding 3) Call display 4) Voicemail 5) Unlimited Text Messaging
What is 1) Unlimited U.S. calling and 2) Unlimited call forwarding.
300
If you receive a call from a Rogers Employee, what should you do?
What is direct them to contact that Rogers Employee Line
400
Which tab in V21 do you go to change a caller's display name to "unknown caller"
What is the 3rd tab in v21 (subscriber services)
400
If the customer has mini voicemail on his plan, what package would you offer the customer if he receives a lot of voicemail?
What is value pack with enhanced voicemail
400
Which section in ICM would you be able to locate Rogers Retail stores?
What is Launch Pad
400
Why does Rogers not actively promote internet tethering?
What is the high amount of wireless internet consumed
400
a level 2 can be added without the account holder's consent as long as they meet what requirements? (there are 4)
What is no pin on the account, verify who they are calling on behalf of, postal code on the account, and reached age of majority
500
Where in V21 can you update a customer's call display name / username?
What is the 4th tab (CTN/Subscriber Profile)
500
What are 7 benefits of Rogers Wireless Home Phone?
What is 1) Canada wide calling, 2) call display, 3) voicemail, 4) no technician required, 5) locate wherever you want, 6) keep the same number, 7) international calling options available, 8) call waiting, 9) 2500 call forwarding minutes, 10) group calling
500
is a Rogers certified device a valid requirement for Rogers One Number?
What is true
500
What type of device do you need to ensure Rogers One Numbers works?
What is Rogers certified device
500
What is the main reason you would use Nova (KMT) for?
What is find the pricing and product information. Find policy information. Find procedures....etc
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