I am the on site person to provide access when the tech dispatches for installing new lines.
What is an LCON (Local Contact)?
100
I need to be placed same day when opened before 4pm.
What is a MAC ticket?
100
This is the system where you will place PONs.
What is Cornerstone?
200
I am the order that gets submitted to the ILEC.
What is a PON?
200
This needs to be done when the customer requests Granite's PIC/LPIC.
What is Add 1 PLUS?
200
I am the status the tech put the order in when he cannot get access.
What is Jeopardy?
200
I am required in all tickets for MAC processing to let you know when to get it done.
What is the due date?
200
This is the system we go to, to find our queue for our morning routine.
What is Rocklog?
300
I give an announcement of what the new number is when a line is being disconnected.
What is an RVA?
300
For New Construction tickets, I am the 2 dates that must be the same.
What is the Site Ready Date and the Due Date?
300
This represents the time frame that the local contact will be on site.
What is the Access hours?
300
This is where the tickets are located in Cornerstone.
What is Account History?
300
The team that provides quality assurance on all orders before the PONs get submitted to the ILEC.
What is the Review Team?
400
Customer Records that show the lines, services, features, PIC/LPIC info, address, and listings.
What is a CSR?
400
This is the first thing you click on (near the top left hand corner) when you are in the PON when the PON needs to be resubmitted on a new Version. (e.g. changing from Version 00 to Version 01).
What is Increment?
400
When an address does not validate, we look into the address for this.
What is a nearby TN?
400
I am the color of a ticket that has been opened over 30 days ago.
What is Orange?
400
This is the status we place our PON in when we are done with placing a regular Project MAC (PMAC).
What is Manual-Unsubmitted?
500
The place where the CSRs, address validations are located, and is where sometimes complex orders are placed in.
What is a GUI?
500
This 4 alphanumeric code will tell you whether the lines are on wholesale or resale.
What is a Company Code?
500
This is where you can check whether the nearby TN is in another region/ILEC.