Annual Exam Questions
Scheduling
Family Medicine
Telephone Encounters/Labs
100
This should be used for patients who are established with the requested provider, requesting an Annual Exam.
what is a return annual/physical
100
PSS can schedule new patients for labs or injections as long as the appointment will be scheduled two business days out.
What is False
100
A patient of Dr. Holloway is calling to schedule labs. Prior to scheduling you realize that there are no orders in Epic. How do you proceed?
What is Do not schedule lab appointment. Send a message to the Family Medicine provider as Family Medicine does not follow the same scheduling procedures for labs or injections as Internal Med.
100
What are the 3 requirements needed in order to use an open telephone encounter?
What is Reason for Call, Provider and Department match why the patient is calling back, and the date is within the last month.
200
This should be used as a “Reason for Visit” for patients are either New to NMG IM requesting an Annual Exam, or if the patient is requesting an Annual Exam for a provider that they have not seen before.
What is a new annual/physical?
200
What days can a PSS schedule a TB/PPD placement with the nurse?
What is Mondays - Wednesdays
200
A patient is coming in for an ear infection, cholesterol check, and sore throat. What do you need to change in order to schedule the appointment? What visit type will you use and why?
What is In order to select an acute long visit type, the department code must be changed to either 757 or 713. The visit type will be acute long as the patient needs 3 or more concerns addressed.
200
PSS can schedule new patients for labs or injections as long as the appointment will be scheduled two business days out.
What is False.
300
A patient of Dr. Dolan is looking to seeing Dr. Yi for their annual physical. This patient has not seen Dr. Yi previously. What reason for appointment will you select when answering the IM QNR?
What is New Annual/Physical
300
A patient is scheduling an appointment with a provider but notices that they don’t have their insurance card at the time of scheduling but do have insurance. A) Do you schedule? B) What scripting do you tell the patient? Call back to provide insurance information or your appointment may be cancelled. C) What, if any flags do you add in Epic? Self-pay flag, not true self pay.
What is Yes schedule and advise patient to call back to provide insurance information or your appointment may be cancelled. We would also add the self-pay flag, not true self pay.
400
A patient is calling to schedule with Dr. Vassallo. How do you proceed?
What is Warm transfer the call to 312-NM-HEART (664-3278).
500
What phrases should not be used when scheduling an appointment with any resident.
What is the residents aren’t doctors, they are residents. Residents are still in school. Residents can’t do everything attending's can do.
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