Do Wop
Don't Tread on Me
Huh?
Love the challenge
Call Control
100
What is "please, thank you and a pleasant voice"?
Telephone Etiquette (8)
100
I am in a hurry!
What is Rush (7)
100
Info you are recording is correct.
What is repeat and verify all the facts (29).
100
Apologize, listen and empathize, fix problem, followup.
What is the Recovery Process? (42)
100
This is for "REAL".
What is the LAER System. (30)
200
Keep to a minimum
What is noise (11)
200
I am so hungry!!!!!
What is do not eat and drink?
200
Shush!
What is let the customer speak without interruption? (28)
200
Try to resolve first.
What is before transferring to supervisor. (42)
200
Physical act of perceiving sound.
What is listening? (31)
300
While a customer is talking
What is keep silent
300
Grab it while you can get it fast.
What is do not immediately put on hold? (11)
300
Give verbal feedback.
What is provide audible evidence you are listening. (28)
300
Up and down people mover.
What is escalated call. (43)
300
HUH?
What is hearing is involuntary. (31)
400
I can help you
What is offer assistance (11)
400
For God's sake, keep it down!
What is don't shout? (7)
400
Prevents information overload.
What is takes notes when appropriate. (29)
400
I can't get no satisfaction, please move it.
What is supervisor should be emailed. (44)
400
We want you to be happy!!!!
What is Acknowledging? (33)
500
I really am concerned
What is empathy?
500
Kiss - I want to rock and roll all night
What is do not play music in background?
500
Keep your ideas to yourself.
What is consciously keep an open mind. (28)
500
Give it to me in writing.
What is RESPA Notice of Error/Information request. Attn: Mail Stop NOE 1290, 1 Corporate Dr., Suite 360, Lake Zurich, IL. 60047.
500
I want more information!
What is Exploring. (35)
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