This is the minimum that needs to be verified when a case is touched.
What is a full contract review?
100
This needs to be included in your note when escalating a case to your supervisor.
What is the reason for the escalation and your supervisors name?
100
These are three of the things that we track through the visual management board.
What is SLO, DP Quality, Site Goal, Site Quality, Specialist Cases per Day, Absenteeism?
200
This is what you do when auditing a NEM UB, and the EC's usage is over the 150% buffer.
What is correct the usage?
200
This is the "prepayment terms" for Solar Loans.
What is 80/20?
200
These are the steps we should take after a customer has removed themselves from CARE and the usage audit has previously been performed.
What is re-audit and process the case like normal?
200
These are the two utilities that require the ArcGIS website.
What are NYSEG & Consolidated Edison?
200
He is the BP Trainer for Mexico. Please answer in Español.
¿Quién es Eric Barragán?
300
You should click the "Use Industry Standard" button in these situations.
What is when selecting a TOU rate plan, and distribution shows 100% in any of the three "peaks"?
300
This is when we can close a Contract - Final case for a Mosaic Solar Loan.
What is after Mosaic has counter-signed the loan application?
300
This is how to process a UB case when a designer has been assigned, but the system has not yet been designed.
What is perform the audit/re-audit as normal?
300
We cannot use the table or graph for this utility if it includes any zeroes.
What is National Grid?
300
When escalating a rate plan that is not in SolarBid, this is who the email should be sent to.
Who is Jeremy LaLonde, and DocProcessingTrainers.
400
You should update the rate plan for all utilities (other than MP2) here.
What is Existing and New Rate Plan?
400
When working a Sunlight Solar Loan, this is the page that shows all the loan information.
What is the SmartSheet?
400
This is usage that determines offset.
What is Confirmed Usage?
400
These are the four items that can affect the rate plan.
What are Discount Programs, Time-Of-Use Plans, Tiers, and Zones?
400
This is the color of Joey's socks today.
What is pink, blue, and grey checkered?
500
This is the only utility that has an exception to the correct "Existing" and "New" rule.
What is MP2?
500
True or False. We can accept maiden VS married name discrepancies between the lenders' portal and our contract.
What is False?
500
For a BGE bill, this is how we determine new service.
What is "Previous Year Profile Data Not Available"?
500
This is the only time that you can ignore a month of usage with at least 28 days.
What is new service?
500
This is the number of addresses that need to be verified against the UB Service Address when working a Contract - Final case with a Spanish Contract and a Spanish Amendment.