Meter Change(s)
Agreements
CRS Navigation
Conversations
Appointments/Misc.
100
In this territory we are required to change the meter every 7 years
What is Mass...
100
This is the ONLY conversation that allows you to determine when a customer has defaulted on their agreement.
What is AHCL
100
Key used to Split your screen.
What is Shift F2
100
This conversation is used to look at a customers payment history.
What is IQRB
100
This time frame used for a MOR appt.
What is 8a-1pm
200
Conversation used to schedule service appointments in CRS
What is RSMT
200
The percentage of the balance required as a DOWN PAYMENT to start a Specific/General agreement
What is 15% down
200
Conversation used to list multiple street addresses at one time.
What is SRCH
200
This conversation is provides the next Meter read date, Pending Service orders, and if the customer is with an ESCO
What is IQMS
200
The Amount charged as an IAC for a missed appointment in NYC
What is 12.68 plus tax
300
In this territory we DO NOT offer a MCA appointment nor a IAC -Incomplete appointment charge
What is MASS
300
This is DSS the Dept of Social Services form that allows a customer to complete, to see if they qualify for a hardship agreement.
What is a 3596 form.
300
Conversation used to Back out or cancel your transaction.
What is Shift F12
300
Conversation used to Start Budget Billing
What is BABP
300
Three (three letter) terms used when scheduling or updating an appointment.
What is CHG, CAN, ISS
400
The conversation used to schedule NYC meter change appointments.
What is CMPR
400
A Non residential Customer is NOT eligible for an agreement if they use more then these therms.
What is 4000 therms or more
400
Navigation keys use to Page up/Page Down.
What is Shift F8 and Shift F9 or shift PG UP or SHIFT Pg down.
400
This conversation allows you to see what an ESCO balance is versus the balance owed to National Grid.
What is IQAB
400
This is the only conversation that will tell you what the ESCO is charging the customer per therm.
What is IQBD
500
The acronym used to identify the regulatory body for both NY and MA
What is PSC and the DPU
500
Non residential customers are required to pay this Percentage amount if National grid visited the premise to COLLECT or LOCK the meter.
What is 50% of the arrears.
500
This letter is used to provide MORE detailed information on a selected line item -like used in AHSO.
What is S - Select
500
This conversation is used to check for a Secondary on the account AND the information is located under this heading/title
What is ASUA - Care of:
500
These three conversations are used to record notes during a campaign.
What is ASCN, ASRQ, CALL
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