Conversations
Rates
Agreements
Payments
Misc
100
This conversation allows you to record your campaign results after speaking with the customer
What is CALL
100
This is the standard Rate and SA for a residential Heating account.
What is 1B 151
100
This amount is what needs to paid monthly, in order to keep an agreement from defaulting.
What is the installment plus the current bill
100
conversation used to take a check by phone
What is CSTC
100
The name of this fee (3 letters) is charged to our customers in NYC when they miss appts
What is IAC incomplete appt charge
200
This screen allows you to review a residential/non-residential customers annual usage.
What is IQPR
200
This Rate and SA identifies a two family home
What is 1B 161
200
This is the number of months that a non-residential agreement is offered for
What is 6 months
200
This program/website allows you to take credit/debit card payments
What is Western Union
200
This script must be read to NYC customers when scheduling a Meter change appt.
What is the MCA policy or Call before you go
300
These two meter change orders allow you to schedule meter change appointments in NYC and MASS.
What is CMPR (NYC) CMCU (MASS)
300
This rate has a letter associated with it that identifies it as a ESCO account
What is "T"
300
This TERM allows a customer the opportunity to make up payments and missed installments to have their agreement re-activated
What is the Reintatement amount
300
This is the two different fee amounts we charge our customers for paying with a credit card/debit
What is 2.25 residential and 7.50 Commercial
300
This script must be read (read it - to complete this question) for our MASS customers when scheduling a meter change appt
What is 7 yr script (must be read to complete this question)
400
These two conversations allow you to View and Agreement and to add an agreement.
What is IQAG (View) CAAG (Add)
400
This rate and SA identifies a non heating cooking account for a residential customer
What is 1A 10
400
These are five statuses that an agreement can be found in
What is OFF, KEPT, DEQ, TER, AND EXP
400
This conversation allows you to cancel a check by phone payment that you just made.
What is CSTC
400
This fee and script is not applicable to our MASS customers. One of these items is optional - ONLY if requested by the MASS customer
What is IAC (incomplete) charge and MCA (must call ahead) MCA is optional
500
These two conversations allow you to ADD and UPDATE an extension on the customers account
What is CACE (add) CADS (update)
500
This rate offers Residential customers who are eligible, a reduction on the minimum charge.
What is Residential Reduced rate
500
This step must be perfomed after a customer is Offered and agreement and makes the downpayment with you on the phone
What is Agreement accepted
500
True or False - National grid collects a portion of the fee charged to our customer when using the Western Union website to take payments
What is False
500
This is the conversation used to Schedule meter appts and the appt times offered in both NYC and MASS
What is RSMT - Mor 8a-1p Aft 12p -6p
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