Vocabulary
Levels and Skills
Tasks
True/False
Management
100
An invisible barrier that prevents women and minorities from moving up in the business world.
Glass Ceiling.
100
Which management level is responsible for establishing goals for the business, deciding necessary actions to reach those goals, and deciding how to use company’s resources?
Senior Management Level
100
A task in which a manager sets and makes plans for company goals.
Planning
100
One of your regular customers calls to complain that her take-out order was incorrect and she was double charged for an item she didn't receive. You should find out who messed up the order and make them pay for it.
False. You should apologize and offer her a coupon for 50% off her next order.
100
What are the three levels of management?
1. Senior 2. Middle 3. Supervisory
200
A person who launches and runs his or her own business.
An Entrepreneur
200
Skills that help managers understand how the different parts of a business relate to one another and to the business as a whole.
Conceptual Skills
200
A task in which the manager measures the business performance.
Controlling
200
An example of leading and directing would be inspecting products to ensure quality.
False. An example of leading and directing would be being promoted to senior manager.
200
What are the 5 management tasks?
1. Planning 2. Organizing 3. Staffing 4. Leading 5. Controlling
300
The process of deciding how best to use a business’s resources to produce goods or provide services.
Management
300
A manager that makes sure that the day-to-day operations of the business run smoothly.
Supervisory Management Level
300
The manager provides the guidance necessary for employees to perform tasks so that company goals are met.
Leading
300
An example of evaluating and controlling would be performing employee reviews.
True
300
List the three management skills.
1. Conceptual 2. Human Relations 3. Technical
400
A set of behaviors associated with a particular job.
Role
400
The specific skills needed for a person to perform their job.
Technical Skills
400
The manager groups activities together and assigns employees to perform them.
Organizing
400
An advantage of a centralized organization is that it empowers employees.
False. Decentralized organizations empower employees
400
List an example of short term planning.
Hiring staff to support the holiday rush.
500
A senior, middle, or supervisory manager paid to perform management functions within a company.
Professional manager
500
The Manager level responsible for meeting the goals that senior managers set. Sets goals for specific areas of the business in order to meet the goals of the company.
Middle Management Level
500
The manager decides the numbers of employees the company needs and which kinds of people. He/she then hire these people.
Staffing
500
An example of a short-term plan would be hiring staff to support the holiday rush.
True
500
What are the three types of planning?
1. Short term 2. Long term 3. Strategic
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