What part of the Job Number/Picture Day ID tells what territory photographed that school?
The first two letters.
100
Picture day was yesterday. Mom forgot to order. She wants to order online today. Can she?
Yes. The Bulk Job is open for a few days after picture day.
100
How can I tell if a job is Prepay, Proof or Family Approval?
You can see the selling method in the View Job Details screen of CSS.
100
Can a class picture be entered in CSS?
No. All class pictures (whether orders or adjustments) must be entered on a form.
100
“I need a refund because I ordered but my son wasn’t photographed.”
What is the first question I should ask if this customer is requesting a refund?
How did you place and pay for your order?
200
Mom wants to place an order. Her job number is RV010265Y0. Can you take her order?
No. The third number is a 0 indicating a 2010 picture date. We no longer have the images.
200
I placed my order online before picture day. When should I receive it?
2-4 weeks after picture day.
200
The customer ordered the canvas blue background but got the background with the stars. Can you fix it?
Yes. You can enter an adjustment for the new background.
200
What type of class picture looks a bit like a yearbook page.
A composite.
200
I would like to put my son’s picture on his birthday cake. Can you give me a copyright release for an edible image?
No. However, the customer can purchase the digital image CD/DID which has a copyright release.
300
What type of job is job number AD211254Q0?
Individuals.
300
I’m not sure I want to order before picture day. Can I order later?
Yes. You’ll receive a proof and can order then.
300
T/F: If a customer does not send their flyer to the camera they will not receive their order.
False: We’ll match their student’s order to their name.
300
What system do you use to check the status of a class picture?
GDT
300
Do we accept post-dated checks?
No. We put a disclaimer on the flyer notifying customers that we may even cash their check the same day we receive it.
400
What kind of job it job number LM361259X0?
Sports.
400
If I order online using my proof, do I have to pay shipping? My Picture Day ID is HM036205Q0.
Yes. You’ll pay shipping and the order will be sent to your home.
400
I want Look 2 on my 8x10 and Look 5 on my wallets. How do I indicate that on my flyer?
You can’t. Multiple looks can only be ordered online or by phone.
400
Mom called to order because she forgot to order on picture day. She orders a package that includes a class picture. Do you have to enter the class picture on the form or will it be produced with the package?
You have to fill out the form.
400
What is the “B” number on a SmileSafe Kids card?
It is the child’s reorder number.
500
What is the job type for job number SB321598R0?
This is a commencement job.
500
I didn’t get my package. My son’s name is Quincy. I entered “Quin” on your website. What went wrong?
We tried to match your order to the name the school has listed. We can get your order printed and sent to you.
500
I tried to order online with my proof. I entered my portrait id “Y9XPR69Q.” Why didn’t it work?
You need to put a dash in the middle.
500
Mom calls to tell you her class picture has not arrived. What should you do first?
Check GDT page 4 to see the status of the class picture. We need to know if it shipped before we fill out the reprint form.