What is to determine future staffing requirements based on past history
100
Where can I search for a call?
What is Business Analyser
100
What is the purpose of the Interactions Center?
Getting CTI information from the PaBX, to the DB Nice_Interactions, and to record in a selective recording environment.
100
Keeps files on which agents are currently associated with which extensions- a file which is dynamically updated
What is Calls LT
200
This is the primary container of audio and video for nice
What is NMF (Nice Media Format)
200
What operating systems can WFM be installed on?
What is Windows server 2012 or Red Hat (Linux)
200
What are the two ways a user receives permissions
What is Inherited from Group & Directly
200
True or false, If a component of the IC goes down, you will still be able to record calls.
False, you need CTI Information in order to record in a total recording environment.
200
DB Jobs are used for what?
What is populating the DM with data
300
This the archive location for calls
What is SC (Storage Center)
300
Name the three possible database vendors
What is Oracle, Microsoft SQL, Postgres
300
Where can I view who is currently in the middle of a call.
What is Monitor
300
What is the use of the RCM
Allocating a channel to record a call.
300
Video, Voice, and Screen Packets are used for what?
What is for recording purposes
400
This is minor update type is used to fix bugs
What is HF (Hot Fix)
400
What is the name of the two primary tools
What is Webstation & RCP Client
400
Where can I find how Full a database is?
What is System Admin > Master Site > Database Servers
400
What is the function of Calls_LT?
It’s a table that shows all agents that are currently logged in and available.
400
Speaker Separation Recording is also known as
What is unsummed
500
This Type of Network Protocol is used to get system health information
What is SNMP (Simple Network Management Protocol)
500
What was Does WFM stand for & What was its old acronym?
What is IEX
500
What are the two ways you can see which version of NIM you are on?
What is Help > About & System Admin > Organization > Component view
500
Draw The IC diagram on the board and describe how it works.
(First person to finish their diagram and correctly explains it gets the points.)
Connection manager- Connects the Integration and IC
Driver-Translates Data.
Call Server-Monitor
RDM-Talks to RM to decide if to record.
RCM-Allocates channels to record.
Calls_LT-Tells you who is logged on.
DB SErver-Talks to Nice_Interactions