Hello, this is Mariah, it is 10:00am and I am calling to say that I am unable to work my 4:15 shift, I have Jake covering for me today.
Then do a swap shift form for someone that is trained in that area
100
What are the four main special diets?
Gluten Free
No Concentrated Sweets
No Added Salt
Lactose Intolerant
100
What should you clear after the resident is done with their meal?
Clear the Bread & Butter plate, bread basket, and any juice glasses along with the dinner plate
100
What is one of station 2 opening sidework responsibility?
All ice cream are filled, angel food cake, strawberries, chocolate sauce, whipped cream, containers of berries, cutting board & knife
200
Name 5 of the salads dressings we offer
Ranch, Italian, Raspberry Vinaigrette, Blue Cheese, Balsamic Vinaigrette, Honey Mustard, Poppyseed, Caesar
200
What is considered Insubordination?
Not following policies and procedures in place by your supervisor.
Being combative to your supervisor
200
Name 5 sugar free dessert options
SF Ice Cream
SF Cookies
SF Jello
SF Pudding
SF Pies
200
What are things not to say to a resident?
"Hi Guys"
"No Problem"
"I'm not your server"
200
Who is suppose to clean the chairs in all the dining rooms?
EVERYONE!!!! It is your responsibility to clean your stations chairs every night
300
Name the top 5 flavors of ice cream
Vanilla, Chocolate, Sugar free butter pecan, spumoni, Sherbet
Others: Coffee, strawberry, Maple Walnut, Mint Chocolate Chip
Lactose Free Ice Cream
300
How many minutes before your shift are you allowed to clock in?
You can clock in 1 or 2 minutes before your shift unless approved by management
300
What are all the Gluten Free Dessert options?
There are 4 options
Ice Cream
Yogurt
Jello
Pudding
300
When serving a resident, what side do you serve from & what side do you clear from?
Serve on the left clear on the right
300
Who grabs the bins of ice for the Main Prep Area?
Station 3 but everyone can refill it
400
When filling out a meal ticket what are the crucial items that need to be filled out
1. Your name or initals
2. how many people at the table
3. Table #
4. special requests (condiments)
5. Chair Numbers
400
If the schedule is posted, and you can not come in for your shift, what do you do?
You have to call into your manager and find someone to cover your shift
400
Whose responsibility to take the tickets down to the main kitchen?
When captain is here it is the captain responsibility
If not here it is Everyone's responsibility
400
What is the proper way of pouring coffee and water?
Pick up the glass and the coffee mug away from the resident.
400
Who is suppose to clean the microwave in the kitchen?
Delivery
But if you made the mess (explosion of hot fudge) you are expected to clean it up
500
Name all management that you must take direction from, even if they are not your direct supervisor
Dan - Director of Fine Dining
Ivia - Dining Room Manager
Spencer - Dining Room Captain
Robin - Dining Room Captain
Patty - Dining Room Captain
Steve Hun - Lead Server
Jeremy - Lead Server
Chef Mike - Executive Chef
Jose - Sous Chef
Suni - Event Coordinator
500
What non material item is part of your uniform?
Your smile :)
500
Before you leave what needs to be stocked?
Everything needs to be restocked
500
When taking a residents order what is the very first thing you should do?
Introduce yourself, inform them of any specials and any menu adjustments
500
Who is responsible to clean the break room and the bathrooms?