Payday Loans
Cheque Cashing
Collections
Services
Random
100
What are the 3 types on income
Recent paystub, Upto date bank statement & cheque
100
What do we charge to cash cheques?
3.2% & $2.99
100
What are the legal calling times?
7am - 9pm (mon-sat) 1pm - 5pm (sun) no calls (stat)
100
What is the fee for telpay?
$2
100
What does PEC stand for
Personal Emotional Connection
200
What is our NSF charge?
$50
200
When does a bank draft stale date?
10 years
200
How long do we keep collection files for? (days)
180
200
What is the maximum face value for a money order?
$1000
200
What does STVM mean
Straight to voicemail
300
What is the minimum/maximum loan amount
$100 / $1500
300
3 levels of government cheques
provincial municipal federal
300
When do we leave messages?
Monday, Wednesday & Friday
300
When must you ask for ID for the sale of a money order?
Over $3000
300
What will the monitoring system ask for when you call in?
Teller initials & Monthly passphrase
400
What form must every new customer sign?
registration form
400
4 occasions we fill out the working the cheque form
Turndowns New Makers Over $2500 Small Business
400
What does CCC Stand for
Corporate Collections Center
400
A customer comes in on Friday to pay a bill through telpay, Monday is a holiday. When will the payment reach it's destination?
Friday
400
A customer comes in today for a payday loan - how long do they have to rescind that loan?
tomorrow by end of day
500
If you are a resident of ontario, what will the first number of your SIN be? (hint - 2 numbers are possible)
4 or 5
500
A cheque is made payable to Joan Smith, Wife of John Smith. Who must endorse the cheque?
Joan!
500
Our goal is to get the ________ in the ________ amount of time possible
Our goal is to get the MONEY in the SHORTEST amount of time possible
500
What are the ID requirements for Buy & Sell FX transactions
buy 100 sell 1000
500
What are the 9 services we offer
PDL Fax & Copy CC Evolve Visa POSA Money Orders FX Telpay Western Union
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