digital channel that helps people and organizations form connections and share information on a public online platform
What is social media
100
The use of these symbols is seen as unprofessional in work emails.
What are emoticons/emojis
100
The process of using a blog or social media page to help find potential employees and show them more about your company
What is recruiting
100
When you click this button it sends your email response to all addresses previously in the chain
What is reply all
200
Originally offered a huge advantage in speed and efficiency of message delivery over printed and faxed messages
What is email
200
The part of an email that helps the recipient decide which messages to read and when to read them
What is the subject line
200
Websites on which visitors answer questions posted by other visitors, for example customer support communities like Yahoo! Answers
What are community q&a sites
200
This can be used to send short alerts to customers about all things related to your business, such as sales, package tracking, flight status, reservation status, etc. on their mobile device
What is text messaging
300
Recorded audio that is distributed online via subscriptions
What is a podcast
300
In email language, CC stands for what
What is courtesy copy
300
A variation of blogging in which messages are sharply restricted to specific character counts. Twitter is the most popular example of this.
What is microblogging
300
When personal reviews reach potential customers online and convince them to try your product/service
What is word of mouth or viral marketing
400
A personalized online journal that is updated often and can be seen by the public
What is a blog
400
What you write in an email can be used in court against you- therefore an email is a _____ document
What is legally binding
400
Websites where users create most or all of the content
What are user-generated content sites
400
File that automatically includes your name, title, company, and contact information at the end of every email
What is an email signature
500
Communication media where users' messages appear on each other's screens instantly
What is instant messaging
500
In email language, BCC stands for what
What is blind courtesy copy
500
Sites that allow users interested in particular fields to assemble material on those topics into a page. Example: Pinterest
What are content curation sites
500
A way to make your material easier to find online by using code words that represent your topic