Awareness
Emotions
Safety
100
Situational awareness is the practice and habit of: A. surveying your environment B. surveying the behavior of individuals in your environment C. calming upset members D. Both A & B E. All of the above
What is both A & B
100
The two most common indicators of agitation and anxiety are: A. an increase or decrease in behavior B. heavy sighing and finger tapping C. chain smoking and pacing D. wringing hands and head shaking
What is an increase or decrease in behavior
100
Anytime you feel that a member is in danger of harming themselves, you need to: A. Act in the best interest of the member B. Discuss this critical incident with your manager C. Call 911 for an EMS escort to the hospital D. If you are not safe, leave and call 911 E. All of the above
What is all of the above
200
Which is a component of situational awareness? A. Know where the exits are B. Trust your instinct/gut/hunches every time C. Use non-verbal communication to prevent conflict D. Know the situation you are going into E. All of the above
What is All of the above
200
When preparing for a home visit, do NOT: A. Wear comfortable clothes and shoes. B. Bring your purse, or any valuables with you. C. Use GPS to plan your route. D. Learn about the neighborhood you will be visiting.
What is bring your purse, or any valuables with you
200
True or False BCBS believes that the safety of the BCBS employee is the most important factor when going to member’s home.
What is True
300
There are 5 levels of awareness. This level is when you are “frozen” and cannot respond to stimuli. A. Tuned out B. Relaxed C. Focused D. High E. Comatose
What is Comatose
300
When sitting down in a member’s home, which room should be avoided due to items that could be used as potential weapons? A. Kitchen B. Bedroom Update 09/07/16 C. Porch D. Living Room
What is kitchen
300
When you feel threatened, you must take responsibility to: A. Re-evaluate the situation B. Try to calm the member down C. Call your manager for advice D. Leave the situation
What is leave the situation
400
This level of awareness is similar to driving to work in the morning, arriving and not remembering how you got there. A. Tuned out B. Relaxed C. Focused D. High E. Comatose
What is Tuned Out
400
True or False If approached by an aggressive dog, you should only be concerned with breeds that are known to be aggressive since not all dogs bite.
What is False
400
True or False If you have concerns about a home visit, you should discuss it with your manager before going to the member’s home.
What is True
500
Which of the following is NOT an example of non-verbal communication? A. Telling someone your name B. Shaking hands C. Hugging D. Facial expressions E. Eye contact
What is telling someone your name
500
Non-verbal communication is: A. communication without words B. talking for extended periods of time C. physical and mental behavior patterns D. communication with words
What is Communication without words
500
Before getting out of your car, you should: A. Survey the home and yard area. B. Check your make-up. C. Grab your purse and prepare to lock it in the trunk. D. Make any last minute phone calls.
What is survey the home and yard area
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