Managing Your Queue
Navigating VMS
Steps to Quality Assignment
PCV
Departmental Protocols
100
Aged
What orders are your priority
100
What is get next
What buttons fill your queue with new orders?
100
Three
What number of quotes are needed to assign?
100
Cindy Nasser
Who is VP of Operations
100
Everyone!!
Who can see IM's and emails?
200
8am
What is the earliest time a vendor can be "called" in ANY time zone?
200
Find order
Where do you check for duplicates?
200
24 hours
What is the length of time a counter offer is valid?
200
1981
What is PCV's opening year?
200
Break rooms
Where can you eat lunch?
300
All Tier 1 vendors called box
What is clicked after all Tier 1 vendors have been called?
300
Call disclosure
What is checked "AFTER SPEAKING" with the vendor or office?
300
Trifecta
What is it when the vendor accepts their lowest fee, tier 1 and can submit report by vendor due date?
300
John Hosey
Who is PCV's first Chief Appraiser?
300
Every Friday, last week of the month and when you donate $20 to PCV charities
When can we dress casually?
400
Public note to client and email TL Assignment
What happens when the orders has still not been assigned after 48 hours?
400
Premier Vendor
What does a star next to vendors name mean?
400
Tier 1
Which vendors can we email first before calling?
400
Joseph Petty and Gary Marsh
Who is the TL-Assignment and the Director of Compliance?
400
Four
How many occurrences before action?
500
Counter offer
What does a order with red letters mean?
500
Submit VFT
What is the man with a pencil icon
500
Special Instructions
What is the location of any additional client requirements or steps?
500
Keith Murray
Who is the owner of PCV
500
Call PCV call out line and call the agency
What is the procedure to call out or if running late?
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