The process of streamlining operations and processes to reduce all forms of waste and to achieve greater efficiency.
Lean Production
100
Japanese term for ‘continuous improvement’ a lean production philosophy, where workers and managers continually try to find ways to improve work processes and efficiency.
Kaizen
100
A sustainable model of production based on natural processes. The underlying principle is there is no waste in nature, making production sustainable for future generations.
Cradle-to-Cradle
100
The process that attempts to encourage all employees to make quality assurance paramount in the various functions (production, finance, marketing and HR) of an organisation.
TQM (Total Quality Management)
100
A global organization founded in 1947 and based in Geneva, Switzerland
International Organization for Standardization (ISO)
200
The continual strive to improve quality and efficiency, thereby reducing average costs of production
Continuous Improvement
200
In which industry is the Just-In-Time (JIT) system commonly used?
Car Manufacturing
200
What is the impact of a product being sub-standard for customers?
Very costly to a business
200
What are the two methods of benchmarking
Historical benchmarking and inter-firm benchmarking
200
What is the first stage in the benchmarking process
Identify the performance indicator to be benchmarked
300
What are the main examples of ‘muda’?
Materials and resources, Time, Energy, Human effort
300
A method that uses a card system with an inventory number attached to each component in the production process.
Kanban
300
The two main categories for quality management?
Quality control and quality assurance
300
What encourages communication and teamwork in order to solve problems?
Quality circles
300
To obtain quality standards, what do products undergo
Stringent and regular testing by independent agents
400
The lean production principle that aims for zero defects by identifying and resolving all problems at source.
‘Right first time’ Approach
400
Why is the combination of visual-audio notification systems in Andon useful?
It is an effective way to alert workers who must attend to several manufacturing processes at the same time or those who work in multiple parts of the production floor.
400
The function concerned with controlling business activities to ensure that products are fit for their purpose
Quality Management
400
What helps attract high calibre employees and strengthens the firm's competitiveness?
National and international quality standards
400
A presidential award that recognizes businesses that have achieved performance excellence
The Malcolm Baldrige National Quality Award
500
Why is waste minimization important when adopting lean production?
To make more efficient use of a firm’s scarce resources (land, labor, and capital resources).
500
What does a typical kanban card show?
Operatives what is to be produced, how much of that item is to be produced and by when it needs to be made.
500
Deming’s four key phases for quality improvement
Plan, do, check, act
500
A philosophy that embeds quality in every business operation and places it as the core focus in all functional areas.
Total Quality Culture (TQC)
500
Andon’s 4 main benefits
Instant attention, communication, encouragement, improving ability to resolve production issues.