Marriott History
Service So Memorable
Elite Rewards
FOSSE
Departures
100
The name of J.W. Marriott's A&W Stand
What is the Hot Shoppe?
100
The final question in any guest conversation!
What is "Is there anything else I can assist you with"?
100
The checkout time guaranteed for Gold and Platinum members.
What is 4:00 p.m.?
100
The request code for late check-out
What is L3?
100
The most important question we ask when a guest is ready to check-out?
What is "How was your stay"?
200
Marriott's first hotel opened in 1957 in this city.
What is Arlington, Virginia
200
The proper way to give the guest their room key.
What is hand it to them? Bonus: Do not place on the counter. Discretely point out their room number.
200
The compensation given to Gold and Platinum members if walked to another hotel.
What is $200.00 and 90,000 points?
200
The button to press to view an elite guests previous stays.
What is ?
200
The time we should be asking housekeeping to verify if rooms are vacant.
What is 12 noon?
300
Marriott acquired this brand in 1987, pioneering the extended stay lodging business.
What is the Residence Inn?
300
The rule for greeting guests!
What is the 15/5 rule?
300
The compensation for not giving Gold or Platinum members their requested room type.
What is $100.00?
300
The request code for feather free room
What is B5?
300
The information we verify before checking out a guest in FOSSE.
What is the room number, email, & credit card?
400
Marriott acquired this company in 2016, expanding to over 5700 properties with over 1.1 million rooms
What is Starwood?
400
The LEARN Model stands for this
What is Listen, Empathize, Apologize, Respond, Notify.
400
The percentage of bonus points awarded to Platinum members for each stay.
What is 50%? Gold receives 25%, Silver 20%.
400
The character used to look up folios by company name.
What is '?'?
400
An uncomfortable conversation with a guest, it's roots lie in being in a confined space with another person.
What is an elevator conversation?
500
Marriott acquired this historic upscale brand in 1987.
What is the Ritz-Carlton?
500
The standard amount of time to complete a guest request!
What is 15 minutes?
500
The time period a Platinum Member can call and force his way into an oversold hotel.
What is 24 hours?
500
The 4 parts of the service recovery model you can use in Service Requests.
What is Empathy, Fix-It, Hero, & Red Carpet?
500
A method of storing guest information for their next stay.
What is the service request?
M
e
n
u