Occurs whenever superiors initiate messages to their subordinates.
What is downward communication
100
-utilitarian approach
-rights approach
Are examples of...
What is Ethical communication choices
100
Confirming formal messages
Expanding on formal messages
Expanding official messages
Contradicting formal messages
Circumventing formal channels
What is functions of informal communication networks
100
Face-to-face
Written Memo
Cell Phone & Texting & Voice Message
Video & Web Conference
Facebook / Twitter
What is communication channels
100
Is best for oral communication that need a personal dimension to your message.
What is Tone
200
Messages flowing from subordinates to superiors
What is upward communication
200
What would this situation be considered?
While you are entertaining a customer, he makes a blatantly offensive joke. What would you do?
What is an ethical dilemma
200
Primary means of communication within an organization.
What is informal communication
200
55% Body language
38% Tone
7% words
What is the human communication distribution
200
This type of communication can be effective for less urgent requests.
What is asynchronous comunication
300
Sometimes called lateral communication
What is horizontal communication
300
Does this action respect the moral rights of everyone?
What is the rights approach
300
Management by wondering around
What is Hewlett-Packard approach to problem solving
300
A communication channel that has the most "richness"
What is face to face communication
300
Refers to the degree to which you can manage the communica-tion process.
What is Control
400
Systems designed by management to dictate who should talk to whom to get a job done.
What is formal communication networks
400
Would you be comfortable having the public learn about your behavior in the broadcast or print media?
What is publicity test
400
“The boss is really serious this time about cutting down on overnight travel. I heard him yelling about it when I walked past his office.”
What is confirming formal messages
400
This type of communication in the human communication model has the lowest weight
What is words
400
Refers to how quickly the exchange of messages occurs.
What is Speed
500
People with these highly developed skill usually:
Earn more raises
Promoted more frequently
In general, achieve increased satisfaction within workplace
What is Personal communication skills
500
Does this action provide the greatest good for the greatest number?
What is utilitarian approach
500
You might learn about openings within an organization from people in your network long before the vacancies are published.
What is expediting official messages
500
Sending a report or proposal and then make appointments with your readers to discuss it.
What is using multiple channels
500
Refers to the amount of information available in a given chan-nel: facial expression, tone of voice, eye and body movement.