This conversation compares 3 months worth of bills from the current and previous year
What is IQHB?
100
The PSC protects residential customers under this law
What is The Home Energy Fair Practices Act?
100
Rates that require an application for service that are not for residential customers.
What is 2-1, 2-2, 3, 4, 5, 6?
100
The conversation(s) we use the reason codes 0012, 0100 and 0200
What is Budo and Babu?
200
We use this conversation before we process anything in CSTR
What is ALSA?
200
What information relevant to a high bill investigation can you find in conversation IQAB?
What is the disputed bill amount.
200
In AHSA the department that handles the PSC cases will have this group number
What is group 63?
200
Rate and SA for a tenant in a 4-family building that has a non-heating account
What is 1A 0030?
200
A degree day of 52 has this actual temperature
What is 13 degrees?
300
We can not process a refund over this amount without approval
What is $400 for non-heating and $1000 for heating accounts?
300
Three different ways to know if there is an investigation on an account. One is located in the banner and the other two are CRIS conversations
What is DRA in the banner and the conversations ASIR and AHSA
300
Gives you a list of all open/closed PSC cases
What is ASCM?
300
T1A 0102
What is Non-residential Non-heating (space heater) Religious House of Worship with Transportation?
300
How the deposit is calculated
What is two months of the average usage during the peak season?
400
Process to take off a one day bill for a UGB
What is use CFCO to take off the UGB and BUDC to cancel the one day bill?
400
The process when a customer requests a leak allowance
What is issue a high bill investigation using ASIN and in the remarks write customer request leak allowance.
400
The PSC provides these 6 special protections for special needs customers
What is elderly, blind, disabled, medical emergency, medical hardship, and life support?
400
The C, G and M with a Rate 6 means this
What is commercial, government or multifamily?
400
Define Delivery Penalty Refund
What is a refund to the customer when ESCOs do not bring their gas supply to our city gate
500
We have to look for these three things before a refund check is processed
What is check for an actual reading, check if there's a debt on another account, check if the account needs to be re-billed.
500
The only investigation that is not put in ASIN and the steps we have to take
What is Bypass and email Stephen Shedd/Michael Paradine
500
A big building has this in its part supplied. It indicates the meter supplies the pilot light for the boiler or water heater. Only the super or owner can open this account.
What is OBP in part supplied?
500
Rate 4B
What is Non-residential Year-Round Air Conditioning
500
The charge on the bill a customer receives after the first of the month